Nicole Acquilano
Waterloo
Summary
Highly motivated LPN/AMSA with the desire to take on new challenges. Dedicated, Hardworking with a strong work ethic, adaptability, and exceptional interpersonal skills with the knowledge of policies and procedures associated with interdisciplinary coordinated care. Adept at working e effectively unsupervised and quickly mastering new skills. LPN with the ability to collaborate and communicate with a wide range of medical clinicians, works independently to set priorities, and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Advanced experience and knowledge of the technical health care process and Ability to communicate professionally and effectively, with the ability to understand and use medical terminology.
Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Advances Medical Support Assistant
Canandaigua VA
03.2024 - Current
- Daily use of Gui, ICB, Vetext, Vetlink, CPRS, Vista/Blue screen
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Coordinated scheduling of follow-up appointments with primary care providers.
- Accessed NYSIIS and RHIO for patient information if a release was present. Records given to provider if requested and information added to CPRS
- Obtained incoming faxes and entered information in charts and/or gave to RN and provider for review, requested medical records from outside sources (Hospitals, Urgent cares, Doctor offices).
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (medical doctors, nurse practitioners, physician assistants, specialties, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
- Determined a er speaking to patients what type of appointment they would need and scheduled.
- Collaborated with medical staff on type, length, and reasoning for appointment. Updated insurance information and demographics.
- Maintain Hedis measures, prepare exam rooms, answer Secure messages and report to clinician or direct patient what the next step would be.
- Monitored medication refills and placed in CPRS for review.
- Communicated effectively with patients, family members, healthcare team members, and other medical staff regarding patient care plans or concerns.
- Contacted patients for overdue appointments and follow up calls to ensure correct care.
- Documented patient medical histories.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
Licensed Practical Nurse
Canandaigua VA
12.2022 - 03.2024
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Administered medications and treatments according to established protocols.
- Coordinated scheduling of follow-up appointments with primary care providers.
- Accessed NYSIIS and RHIO for patient information if a release was present. Records given to provider if requested and information added to CPRS
- Obtained incoming faxes and entered information in charts and/or gave to RN and provider for review, requested medical records from outside sources (Hospitals, Urgent cares, Doctor offices).
- Women's Health Team- Assisted clinician with prepping exam rooms, chaperoning and labeling and delivery of samples.
- Assisted with physical assessments, including vital signs and health history documentation.
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (medical doctors, nurse practitioners, physician assistants, specialties, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
- Performs EKG, In-House Controls and swabbing of COVID/RSV/FLU, gives vaccinations.
- Documented patient medical histories, current symptoms, and vitals.
- Administered prescribed medications, noting times and amounts on patients' charts.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Worked with social workers, physical therapists, and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
Licensed Practical Nurse
Rochester Regional Health
01.2021 - 08.2022
- Administered medications and treatments according to established protocols.
- Performed physical assessments, including vital signs and health history documentation.
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, nursing staff, MSA and office manager) to accomplish team goal setting to ensure medical care to patients is met.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
- Knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
- Determined a er speaking to patients what type of appointment they would need and transfer to MSA to schedule.
- Collaborated with MSA on type, length, and reasoning for appointment.
- Maintain Hedis measures, prepare exam rooms, Answer MyChart messages and report to clinician or direct patient what the next step would be.
- Accessed NYSIIS and RHIO for patient information if a release was not present and information added to Chart.
- Monitored medication refills and placed them in patient chart for provider review.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Maintained a safe environment by following infection control policies and procedures.
- Communicated effectively with patients, family members, healthcare team members, and other medical sta regarding patient care plans or concerns.
- Contacted patients for overdue appointments and follow up calls to ensure appropriate patient care.
- Performs EKG, In-House Controls and swabbing of COVID/RSV/FLU, gives vaccinations, Glucose, urine collection and testing, Monitored control of freezers for Vaccinations.
Education
Nursing -
Wayne Finger Lakes Boces
Newark, NY08-2017
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- HIPAA compliance
- Appointment scheduling expertise
- Professionalism and ethics
- Patient scheduling
- Medical office procedures
- Resourcefulness and initiative
- Medical office support
- Medical terminology proficiency
- Electronic health records management
- Strong communication
- Customer service
- Reliable team player
Certification
- Licensed Practical NUrse - 2017-present
Timeline
Advances Medical Support Assistant
Canandaigua VA
03.2024 - Current
Licensed Practical Nurse
Canandaigua VA
12.2022 - 03.2024
Licensed Practical Nurse
Rochester Regional Health
01.2021 - 08.2022
Nursing -
Wayne Finger Lakes Boces