Nicole Aguilera
North Bergen,NJ
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Results-driven student with excellent organizational and communication skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new processes.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walmart
North Bergen, NJ
11.2021 - 10.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collected deposits or payments and arranged for billing.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Sales Associate/Cashier
Modell's Sporting Goods
Edgewater, NJ
03.2019 - 03.2020
- Described merchandise and explained use, operation and care.
- Developed promotional strategies to increase sales volume.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Demonstrated product features and benefits for customers' needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Suggested ideas for improving store operations and increasing profits.
- Collected payments and provided accurate change.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers to determine wants or needs.
Pool Lifeguard
Red Cross
Fort Lee, NJ
06.2019 - 09.2019
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Conducted safety checks on pool equipment and facility grounds to ensure guest safety.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Attended regular staff meetings to discuss new policies, procedures and safety issues.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Provided excellent customer service by responding promptly to guest inquiries or complaints.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Inspected pool areas for cleanliness, reporting any concerns to supervisor immediately.
- Provided CPR and First Aid as required for injured or ill patrons.
- Responded quickly to any medical emergencies according to established protocols.
Education
Associate of Science - Nursing
Hudson County Community College
Jersey City, NJ12-2024
High School Diploma -
North Bergen High School
North Bergen, NJ06-2016
Skills
- Complaint Resolution
- Adaptive Team Player
- Active Listening
- Problem-Solving Abilities
- Customer Service
- Team Collaboration
- Payment Processing
- Cash Register Operation
- Positive and Professional
- Reliable and Punctual
- Time Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Walmart
11.2021 - 10.2023
Pool Lifeguard
Red Cross
06.2019 - 09.2019
Sales Associate/Cashier
Modell's Sporting Goods
03.2019 - 03.2020
Associate of Science - Nursing
Hudson County Community College
High School Diploma -
North Bergen High School
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