Nicole Alcocer

Some responsibilities as holding the title of a Certified Medical Assistant is welcoming and rooming patients and their families to our back office. I obtain vital signs from every single patient I bring back, and depending on the reasoning for the visit, I perform standard routines. Such as I perform physicals for babies up to 2 weeks - 18 year olds. This is where I obtain a hemoglobin, lead tests, UA dip sticks if needed, and I give routinely vaccines to babies starting at 2 months up until 18 years old such as PCV, HIB, DTaP, Polio, and etc. I also help anything needed from my doctor, such as following up with referrals, medical records, and sending documentation to medical records. This job has given me the opportunity to learn how to speak professionally to other departments that I may need to follow up on for a patient. I also make phone calls if needed to pharmacies to check for in stock medications.

• Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
• Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
• Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
• Documented observations and baseline measurements in medical records.
• Effectively got patient rooms ready to be admitted for patients such as updating medical board of staff team, patient beds being made, safety equipment being stocked, and etc.

• Sanitized, restocked and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms and allergies.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as insurances, addresses, any new patient information to be added to their chart.
• Billed and contacted insurances on behalf of patients.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Sat down customers while greeting them as they entered the restaurant.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Sold company owned beef and pastries, making sure customers chose their choice of meats and the best looking pastries.