Nicole Anderson
The Dalles
Summary
Polished, proactive, and organized administrative professional delivering exceptional support that keeps offices running smoothly.
Overview
5
5
years of professional experience
Work History
Corporate Administrator
The Fruit Company
Hood River
07.2025 - Current
- Assisting our corporate and customers with placing orders and answering questions about our website.
- Registering new corporate clients and looking for opportunities to expand corporate relationships.
- Filling out custom order forms for corporate clients, helping escalate corporate gift issues in a timely manner.
- Helping our clients to customize their orders, track packages and choose gifts.
- Assisting with UPS address exceptions and address reroutes.
- Going and above and beyond to provide an exceptional experience for every caller.
- Other duties as assigned.
Accounts Receivable Assistant
Gills Point S
The Dalles
04.2024 - 05.2025
- Stepped in role at corporate office of company with 137 different stores in 17 states. Communicated with corporate employees, business customers, store management teams, and retail customers. Entered data into systems, applied payments to accounts, and updated account information.
- Identified payment discrepancies made at store level and corrected data to reflect accurate amounts to avoid incorrect reporting / financial posting.
- Alerted managers about problems with how data was being transferred into new SAP system which was incorrectly being mapped out, causing issues with financial reports.
- Reconfirmed customer payment data to ensure that reporting was correct; took time to research and request confirmations to be absolutely precise in processing.
- Corporate office of company with 137 different stores in 17 states.
Sales and Services Associate (rotating assignment)
United States Postal Service (USPS)
Bingen
05.2021 - 04.2024
- Hired into role that included handling accounting, customer service, data entry, order processing, file management, and other administrative duties. Shifted between 16 different locations to provide additional clerical support during staffing shortage. Distributed correspondence, handled mail, ensured compliance to regulations, performed transactions, and acted as resource referrals providing information to customers.
- Reduced escalated issues by using active listening to determine root cause of customer problem, then acted on information to find solution.
- Achieved ~95% accuracy rate on distribution of mail; constantly used quality control techniques during sorting and scanning processes for 2,000+ pieces of mail / day.
- Entered data into system using precision and double-checking work for accuracy to provide real-time snapshot into processing rates.
- Protected integrity of packages by handling them appropriately as marked; followed instructions to make sure items were received in good condition by customers.
- Adapted to multiple work environments that ranged from being manually-operated to more automated systems; quickly acclimated to different systems seamlessly.
Receptionist / Billing Administrative Assistant
Contour Countertops
Kent
Administrative Assistant
Norplex
Auburn
Education
Program Coursework - General Business Studies
Mt. Hood Community College
Gresham, ORProgram Coursework - Medical Office Management
Bryman College
SeaTac, WAHigh School Diploma -
Highline High School
Burien, WASkills
- Project Management
- Document Management
- Correspondence
- Reception
- Resource Referrals
- Emails
- File Management
- Customer Service
- Policies and Procedures
- Workflows
- Efficiency
- Calendar Management
- Payment Processing
- Data Entry
- Data Integrity
- Document Scanning
- Copying
- Meeting Preparation
- Accounts Receivable / Payable
Additional Background
- Receptionist / Billing Administrative Assistant, Contour Countertops, Kent, WA
- Administrative Assistant, Norplex, Auburn, WA
Career Expertise
- Project Management
- Document Management
- Correspondence
- Reception
- Resource Referrals
- Emails
- File Management
- Customer Service
- Policies and Procedures
- Workflows
- Efficiency
- Calendar Management
- Payment Processing
- Data Entry
- Data Integrity
- Document Scanning
- Copying
- Meeting Preparation
- Accounts Receivable / Payable
Timeline
Corporate Administrator
The Fruit Company
07.2025 - Current
Accounts Receivable Assistant
Gills Point S
04.2024 - 05.2025
Sales and Services Associate (rotating assignment)
United States Postal Service (USPS)
05.2021 - 04.2024
Receptionist / Billing Administrative Assistant
Contour Countertops
Administrative Assistant
Norplex
Program Coursework - General Business Studies
Mt. Hood Community College
Program Coursework - Medical Office Management
Bryman College
High School Diploma -
Highline High School