Nicole Andre
Croghan ,NY
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Experienced non-medical Care Provider offering 5 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
15
15
years of professional experience
Work History
Supervisor
CNYDDSOO
Port Leyden, NY
06.2021 - Current
- Supervised daily operations ensuring compliance with regulatory standards and organizational policies.
- Mentored staff to enhance skill sets, improving team performance and service delivery.
- Implemented process improvements that streamlined workflows, reducing operational delays.
- Facilitated training sessions on best practices for staff development and safety protocols.
- Coordinated scheduling and resource allocation to optimize team efficiency and productivity.
- Conducted performance evaluations, providing constructive feedback to promote employee growth.
- Analyzed operational data to identify trends, informing strategic decision-making processes.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Direct Support Assistant
OPWDD
Rome, NY
11.2015 - 06.2021
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
- Kept clients engaged in social networks and communities.
- Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Cashier
Sliders Croghan
Croghan, NY
07.2013 - 10.2015
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Operated cash register for cash, check and credit card transactions with 90% accuracy.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers with special services, account updates and promotional options.
- Assisted customers by answering questions and fulfilling requests.
Home Daycare Provider
Kathy Basta Carthage
Carthage, NY
10.2014 - 02.2015
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Supervised daily activities and provided assistance when needed.
- Maintained clean, safe and well-organized patient environment.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted children patiently through many different scenarios and modeled positive behaviors.
- Built early learning skills such as color and shape recognition with hands-on activities.
- Helped children with personal hygiene, including changing diapers of very young children and assisting older kids with bathroom requirements.
- Crafted nutritious meals and kept lots of fresh fruit and vegetables on hand to prevent unhealthy snacking.
- Promoted good social skills by helping children work through conflicts and leading many collaborative games.
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Balanced children's days between play, instruction and rest with well-designed schedules.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Child Crae
Hand-In-Hand Lowville
Lowville, NY
03.2012 - 11.2014
- Created and implemented diverse educational strategies to boost development.
- Monitored entrances and exits to maintain safety and organized environments.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Developed lessons and activities to promote children's physical and emotional development.
- Kept all areas neat, clean and properly sanitized.
- Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
Education
Associate Degree - Early Childhood Education
Jefferson Community College
Watertown, NY12.2014
High School Diploma - undefined
Beaver River Senior High School
Beaver Falls, NY06.2012
Skills
- Project planning
- Errands
- Childcare experience
- Chauffeuring
- Wound care maintenance
- Cooking meals
- Interior decorating
- Filing and data archiving
- Project organization
- Relationship development
- Problem resolution
- Food preparation and safety
- Ambitious
- Kitchen organization
- Efficient multitasking
- Food processing
- Sanitization
- Money management
- Budgeting
- Scheduling
Timeline
Supervisor
CNYDDSOO
06.2021 - Current
Direct Support Assistant
OPWDD
11.2015 - 06.2021
Home Daycare Provider
Kathy Basta Carthage
10.2014 - 02.2015
Cashier
Sliders Croghan
07.2013 - 10.2015
Child Crae
Hand-In-Hand Lowville
03.2012 - 11.2014
High School Diploma - undefined
Beaver River Senior High School
Associate Degree - Early Childhood Education
Jefferson Community College