Nicole Antonucci
Keansburg
Summary
Results-driven manager with proven expertise in customer service, team leadership, and operational efficiency. Committed to enhancing customer satisfaction and fostering a high-performance team environment.
Overview
20
20
years of professional experience
Work History
Manager
At Home
Middletown
05.2023 - 10.2025
- Led daily operations to ensure efficient store management and customer service.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
Call Center Representative
Coastal ENT
Holmdel
11.2023 - 04.2024
- Handled customer inquiries through phone and chat support.
- Resolved issues efficiently while maintaining a positive attitude.
- Documented customer interactions in the company CRM system.
- Managed high call volumes during peak hours effectively.
- Trained new staff on call center protocols and best practices.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
Graduate Certificate - Medical Office
Advanced Medical Center
Eatontown, NJ01-2020
High School Diploma -
Keansburg HS
Keansburg, NJ06-1996
Skills
- Store management
- Customer service
- Team leadership
- Staff training
- Operational efficiency
- Customer relationship management
- Time management
- Cross-functional teamwork
Timeline
Call Center Representative
Coastal ENT
11.2023 - 04.2024
Manager
At Home
05.2023 - 10.2025
Graduate Certificate - Medical Office
Advanced Medical Center
High School Diploma -
Keansburg HS