Assistant General Manager
Woodspring Suites
El Paso, TX
06.2024 - Current
- Managed daily operations of the hotel, including scheduling and supervising staff.
- Ensured that customer service standards are met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- UKG Pro/ADP PayrollMicros POSOpera PMSChoice Advantage PMSJonas Chorum PMSManaged budgeting and forecasting, monitored financialperformance, and implemented cost-control measures toenhance profitability.Managing Profit and Loss statement for the financial healthof the hotel, ensuring profitability, and making strategicdecisions based on financial data.Developed and executed marketing strategies to increasehotel occupancy and revenue, including promotions,partnerships, and social media campaignsAnalyzed market trends and competitor performance tooptimize room rates and maximize revenue.Implemented initiatives to enhance the guest experience,including feedback programs and personalized serviceofferings.Recruited, trained, and supervised a diverse team ofemployees, fostering a positive work environment andensuring high levels of staff performance and guestsatisfaction.Collaborated with senior management to set long-termgoals and develop strategies for growth and improvement.Choice Brand HotelApplications.Balance Sheet AccountReconciliationInvoice ProcessingAbility to recognizeareas of improvementProficient in MicrosoftOffice: Excel, Word,Outlook and PowerPointSelf-motivated eager fornew challengesBilingual in English andSpanishCritical thinker andproblemsolverFront desk Representative/ Night Auditor • Woodspring suites El PasoFacilitate night audit and provide daily financial reports tomanagement.Ensuring that all end-of-day duties were successfullyexecuted by front desk staff.Managing front desk activity with guest check in and outprocess.Assist the operation creating realistic action plans usingevent orders, manifests, and direct client interaction.Assist management with special guest requests and assistwith other department functions when assignedResponsible for the development and training of front officestaff.Managed the front desk operations including staffscheduling, accounts receivable, room inventory andreservations.Create specific, measurable, achievable, realistic, andtimely action plans to increase guest satisfaction.Cross-trained in various Departments.Ensure that all complaints regarding service and/oraccommodations are investigated and resolved.Develop, discipline, and provide positive support for alldepartment employees.Recruitment and onboarding for multiple departments.Manage property cash function and ensure there are nodiscrepancies.Review work procedures and operational problems todetermine ways to improve service, performance, or safety.Price optimization and Room Management.Forecasting, Budgeting and P&L Management for alldepartments.Directed daily operations to ensure smooth functioning ofthe hotel, including front desk, housekeeping.Perform analytical reviews to ensure accuracy of financialreporting, cost-control along with physical departmental inventories and facilities’ petty cash audits.Assist in Sales by prospecting, client acquisitions andretainment while meeting performance-based.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Developed marketing plans to promote products or services offered by the company.
- Motivated and led team members to work together to achieve targets.