Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Ausset

Savannah,GA

Summary

Dynamic bilingual professional with a proven track record in marina operations & hospitality. Expert in customer service and relationship building while simultaneously enhancing revenue. Successfully managed high volume communications, demonstrating strong organization abilities with impeccable attention to detail. Achieved significant improvements in productivity as a self-employed restaurant consultant. Highly skilled in business start-ups and restructuring existing facilities.

Overview

18
18
years of professional experience

Work History

Marina Operations

MarineMax
05.2020 - 12.2024
  • Managed all aspects of 45 wet slips and 215 dry storage barn.
  • Handled average 50 phone calls/emails daily with dynamic communication skills to cultivate & nurture lasting customers; assist incoming transients; problem solve distressed boaters with Tow US and SeaTow; general waterway questions.
  • Greeted vessels by VHF directing them from all locations on ICW to their slips and aid with lines and electric.
  • Managed fuel dock with yachts up to 135'
  • Drove boats in/out of shoot and slips when necessary
  • Greatly increased revenue through extensive transient bookings (record highs)
  • Worked with Coast Guard on knowledge of marine environmental practices and procedures.
  • Coordinated small ship store/inventory control along with all clerical duties in the office.
  • Responsible for obtaining/maintaining boaters insurance documents and aiding with insurance claims.
  • Operated trucks, boat trailers, tractors and forklifts on occasion.

Personal Chef/House Manager

Julius and Danyse Edel
01.2013 - 09.2019
  • Prepared and served daily meals, small dinner parties and larger events while maintaining diet requests and special accommodations. Menus were fresh food sourced from local farmers and stores.
  • Coordinated all other employed aids and outside vendors.
  • Personal assistant to Mrs. Danyse Edel

Restaurant Consultant

Self-employeed
03.2007 - 09.2012
  • Work closely with owners and managers while training them to increase productivity/profit.
  • Reconstrucited kitchens and dining rooms to boost productivity.
  • Updated business appearance, decor, social media accounts and promotional strategies.
  • Reviewed business finances and administrative procedures, making changes accordingly.

Education

Business Administraction/90+ Credits

SUNY New Paltz
New Paltz, NY

Skills

    Bilingual French

    Word/Excel/Boatyard

    Customer Service

    Listening

    Organized

    Relationship Building

    Communication

    Follow-Up-Follow-Through

Timeline

Marina Operations

MarineMax
05.2020 - 12.2024

Personal Chef/House Manager

Julius and Danyse Edel
01.2013 - 09.2019

Restaurant Consultant

Self-employeed
03.2007 - 09.2012

Business Administraction/90+ Credits

SUNY New Paltz

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Nicole Ausset