Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RAMAZANI RAMAZANI

Irving,TX

Summary

Highly skilled Warehouse Manager with background in overseeing all aspects of warehouse operations, from inventory management to shipping logistics. Possess strong leadership skills and ability to optimize operational efficiency. Demonstrated success in implementing process improvements that enhance productivity and reduce costs. Known for fostering teamwork and maintaining high levels of employee morale.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Warehouse Manager

Amazon
Irving, TX
08.2023 - 01.2025
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Resolved customer complaints related to product quality or delivery issues.
  • Conducted regular audits of warehouse operations to identify areas of improvement.
  • Prepared inventory for shipment by attaching tags and labels.
  • Communicated regularly with other departments regarding supply chain activities.
  • Consistently met company and department objectives within budget and time constraints.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.

Warehouse Supervisor

Boxed
Irving, TX
09.2022 - 10.2023
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Developed strong customer relationships and loyalty through effective communication
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Assisted customers with product selection by providing detailed information about available products and services
  • Processed orders and detailed transaction information to customers
  • Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
  • Developed and implemented safety policies and procedures for the warehouse team.
  • Prepared and led staff training and instruction.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Supervised scheduling for freight and package shipments and managed return and transfer procedures.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Provided leadership to motivate staff members to achieve performance goals.
  • Performed regular inspections of equipment, facilities, and personnel safety practices.

Warehouse Manager

TYSON FRESH MEATS
Waterloo, IA
06.2018 - 07.2022
  • Managing and supervising my team
  • Oversee receiving, warehousing and distribution operations
  • Plan, organize, supervise and participate in daily warehouse operation and activities, including the receipt, documentation, storage, safety and distribution of tools and materials

Education

BACHELOR OF SCIENCE (B.S.) - COMPUTER SCIENCE

UNIVERSITY OF KINSHASA
DR CONGO
07.2013

Skills

  • Bilingual French
  • Escalation Management
  • Dispute Resolution
  • Positive Attitude
  • Customer Education
  • Appointment Scheduling Measurement
  • QuickBooks
  • Call Center Experience
  • Process Improvement
  • Training and Development
  • Computer Literacy
  • Phone etiquette
  • Scrum
  • Live Chat
  • Customer Satisfaction
  • Complaint Handling
  • Social Media Management
  • Shipping and Logistics
  • Negotiation
  • Microsoft Project
  • Microsoft Word
  • Communication skills
  • Account Management
  • French
  • Assertiveness
  • Warehouse operation oversight
  • Daily cycle counting
  • Safety oversight
  • Production planning
  • Employee scheduling

Certification

  • PMP Management, 01/01/22, 01/01/23
  • CompTIA A+
  • CompTIA Security+
  • MCSA
  • CompTIA Network+

Timeline

Warehouse Manager

Amazon
08.2023 - 01.2025

Warehouse Supervisor

Boxed
09.2022 - 10.2023

Warehouse Manager

TYSON FRESH MEATS
06.2018 - 07.2022

BACHELOR OF SCIENCE (B.S.) - COMPUTER SCIENCE

UNIVERSITY OF KINSHASA

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