Nicole Awad
Sonic DriveIn
Goldsboro,NC
1
Language
1
Certification
8
years of professional experience
Results-oriented Shift Manager experienced in supervising operations and training staff. Expertise in motivating teams to achieve high standards of service and ensuring food safety compliance, contributing to enhanced customer satisfaction and retention.
Work History
Shift Manager
1 Year 3 Months- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new team members on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies for uninterrupted service.
- Implemented quality control measures to maintain food safety and product consistency.
- Resolved customer complaints promptly, enhancing overall experience and retention rates.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Quality Assurance Analyst
2 Years 8 Months- Utilized automated testing tools to enhance testing efficiency and coverage.
- Developed and executed test cases to ensure software quality and functionality.
- Conducted thorough regression testing following software updates and releases.
- Collaborated with cross-functional teams to identify and resolve defects in applications.
- Analyzed requirement specifications to create comprehensive test plans and scenarios.
- Documented defects in tracking systems for timely resolution by development teams.
- Participated in regular reviews of testing processes to improve accuracy and effectiveness.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Shift Leader
11 Months- Coordinated shift schedules to optimize staff coverage during peak hours, enhancing service delivery.
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new team members on operational procedures and food safety standards.
- Implemented inventory management practices, reducing waste and improving supply chain efficiency.
- Monitored performance metrics, identifying areas for improvement to boost team productivity.
- Resolved customer complaints promptly, fostering a positive dining experience and increasing satisfaction rates.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
Education
Bachelor of Science - Business Administration
Skills
Customer service focus
Employee training
Complaint resolution
Decision-making
Staff motivation
Inventory management
Precision cash handling
Cash handling
Money accuracy
Operational procedures
Punctual and reliable
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Certification
Serv-safe certification-8 months
Languages
English
Full Professional
Timeline
Shift Manager
Sonic DriveIn
07.2025 - CurrentRead More
Shift Leader
Arby's
04.2020 - 03.2021Read More
Quality Assurance Analyst
Global Skyware
09.2018 - 05.2021Read More
Miller-Motte Technical College
Bachelor of Science from Business Administration
Read More