Nicole Babinsack
Ford City,Pennsylvania
Summary
Proven track record in enhancing customer satisfaction and retention at the Institute Of Reading Development, leveraging complaint resolution and active listening skills. Excelled in data entry and building rapport, significantly exceeding team goals. Demonstrated adaptability and problem-solving abilities, ensuring superior service and operational excellence. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Institute Of Reading Development
03.2017 - Current
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Child Care Center Teacher
Evangel Heights Christian Academy
08.2016 - 03.2017
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Implemented curriculum to enhance classes with learning-focused activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Office Assistant
Winans Services
07.2015 - 01.2016
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
High School Diploma -
Lenape Technical School
Ford City, PA05.2010
Skills
- Complaint resolution
- Report Generation
- Data Collection
- Data Entry
- Call Management
- Account updating
- Active Listening
- Spreadsheets
- Call center experience
- Building rapport
- Problem-solving abilities
Timeline
Customer Service Representative
Institute Of Reading Development
03.2017 - Current
Child Care Center Teacher
Evangel Heights Christian Academy
08.2016 - 03.2017
Office Assistant
Winans Services
07.2015 - 01.2016
High School Diploma -
Lenape Technical School
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