Nicole Baker
Amenia
Summary
- Dedicated Customer Service professional with experience in administrative assistance.
- Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
Scott Marxer StateFarm
10.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Customer Service Representative
Marshall & Sterling Insurance
02.2019 - 02.2023
- Corresponded with clients through email, telephone, or postal mail.
- Maintained high standards of customer service by building relationships with clients.
- Obtained underwriting approval by completing application for coverage.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Educated clients on insurance policies and procedures.
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Education
Advanced Regents Diploma -
Webutuck High School
Amenia, NY06.2014
Skills
- Organizing
- Functioning in high pressure situations
- Managing multiple tasks
- Phone Etiquette
- Communication
- Prioritization
- Customer Relations/Customer Service
- Time Management
Certification
- Licensed Property & Casualty Insurance Agent in the States Of New York, Pennsylvania, New Jersey & Connecticut - 2020 - Present
- Licensed Life, Health & Accident Insurance Agent in the State Of New York
Timeline
Insurance Agent
Scott Marxer StateFarm
10.2023 - Current
Customer Service Representative
Marshall & Sterling Insurance
02.2019 - 02.2023
Advanced Regents Diploma -
Webutuck High School
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