Hallie James

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions. Maintaining an average of 70-80 inbound call per day.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Analyzed customer needs to provide customized insurance solutions.
• Educated clients on insurance policies and procedures.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Delivered prompt service to prioritize customer needs.

This was a part time position.

• Trained new employees on proper pizza-making techniques, resulting in consistent product quality across the team.
• Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
• Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
• Took and processed over customer orders.
• Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
• Replenished serving stations with fresh food and cleaned up spills.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Accurately operated cash register to process customer payments.
• Rotated food items and discarded expired items to keep food inventory fresh.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Coached team members in techniques necessary to complete job tasks.
• Assisted call-in customers with questions and orders.
• Explained features and advantages of [Type] products or services to promote sales.
• Informed customers of promotions to increase sales productivity and volume.
• Trained new employees on customer service, money handling and organizing strategies.