Nicole Barber
Shakopee,MN
Summary
Positive, energetic, detail oriented person with Clinical and Retail experience. Enjoy fast paced working environment with the ability to multi task. Organized and skilled at prioritizing daily tasks to achieve performance and productive goals.
Overview
21
21
years of professional experience
Work History
Customer Support Specialist
M Health Fairview
Saint Paul, Minnesota
02.2023 - Current
- Answer high volume of incoming patient calls.
- Order a variety of home medical supplies for patient needs.
- Work with insurance companies to verify eligibility.
- Escalate matters needed to specialty departments.
- Respond to patient’s online inquiries.
- Assist with training team members.
- Attention to detail while documenting conversations in patient’s accounts.
- Resolved complex issues by collaborating with various departments.
Store Manager
451 Beer
Inver Grove Heights, MN
11.2020 - 01.2023
- Manage cashiers on duty
- Prepare weekly schedules
- Order products
- Check in deliveries
- Enter new products into computer system
- Set up displays
- Assist customers in the store
- Cash handling
- Load beer coolers and shelves
- Price items
- Inventory
- Train new employees
- Ring up sales
- Balance registers
- Deposit money to the bank
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
PCA
Self Employed Services
Eden Prairie, MN
08.2015 - 10.2020
- Took care of my elderly mother with terminal illness
- Transfers from bed to living room to bathroom etc
- Bathing and dressing
- Housework, pay bills, bring to appointments
- Daily physical and occupational therapy done by myself
- Completed frequent cleaning and sanitizing to maintain healthy environment for her
- Prepared all meals and snacks. Kept track of eating and drinking.
- Responded to emergencies and physically stressful situations to restore calm or administer treatments.
Medical Assistant
Fairview Ridgevalley Clinic
Prior Lake, MN
01.2008 - 04.2011
- Room patients and take vitals
- Use EMR
- Enter medical history
- Educated patients about medications, procedures and physician's instructions.
- Give vaccines and medications per physicians request.
- Give care for all ages
- Patient education
- Call patients with test results
- Assist with patient questions
- Assist scheduling additional procedures
- Clean and sanitize rooms
- Dispose of waste properly
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Call Center Representative
Southdale obgyn consultants
Edina, MN
11.2004 - 04.2006
- Take inbound calls for 10 providers and 2 locations
- Take messages from patients to nurses or physicians regarding concerns and questions.
- Enter patient demographic information
- Enter and verify insurance information
- Send out patient results via letters
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Associate of Science - Medical Assisting
Rasmussen
Eden Prairie, MN12.2008
High School Diploma -
Eveleth-Gilbert Senior High School
Eveleth, MN06.2001
Skills
- Employee supervision and motivation
- Store operations oversight
- Store opening and closing procedures
- Team-oriented
- Learn quickly
- Multi-tasking
- Calm in stressful situations
- Reliable
- Staff training and development
Timeline
Customer Support Specialist
M Health Fairview
02.2023 - Current
Store Manager
451 Beer
11.2020 - 01.2023
PCA
Self Employed Services
08.2015 - 10.2020
Medical Assistant
Fairview Ridgevalley Clinic
01.2008 - 04.2011
Call Center Representative
Southdale obgyn consultants
11.2004 - 04.2006
Associate of Science - Medical Assisting
Rasmussen
High School Diploma -
Eveleth-Gilbert Senior High School