Nicole Barthelemy
Port Sulphur,LA
Summary
Dynamic Assistant Manager at Myrtle Grove Marina with proven expertise in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and strategic planning, resulting in increased repeat business. Skilled in financial reporting and staff training, fostering a collaborative environment that drives sales growth and operational excellence.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Myrtle Grove Marina
Port Sulphur, LA
08.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Packing, Shipping, and Receiving Assembler
Terry Shelley Shucking House
Port Sulphur, LA
03.2014 - 01.2019
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Consistently met or exceeded performance metrics, driving continuous improvement in packing, shipping, and receiving operations.
- Collaborated with team members to meet daily production targets while maintaining high-quality standards.
- Coordinated effectively with quality control personnel to quickly identify any damaged products before shipping.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Assisted in training new team members, sharing best practices for packing, shipping, and receiving processes to foster a culture of excellence among colleagues.
- Achieved consistent on-time deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Professional Cleaner
Clear Mash Cleaning Company
Belle Chasse, LA
09.2011 - 05.2014
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Achieved streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Safeguarded clients'' possessions by following proper procedures during the handling of valuables and fragile items.
Education
High School Diploma -
Port Sulphur High School
Port Sulphur, LA05.2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Sales strategies
- Strategic planning
- Sales growth
- Policy enforcement
- Project management abilities
- Multitasking and organization
- Adaptability and flexibility
- Computer skills
Timeline
Assistant Manager
Myrtle Grove Marina
08.2019 - Current
Packing, Shipping, and Receiving Assembler
Terry Shelley Shucking House
03.2014 - 01.2019
Professional Cleaner
Clear Mash Cleaning Company
09.2011 - 05.2014
High School Diploma -
Port Sulphur High School