Nicole Basinger
Kentwood,MI
Summary
Accomplished Pharmacy Technician offering 26 years of experience and a diverse pharmacy background. Knowledgeable in many facets of pharmacy, eager to bring talent and expertise to your team. Well versed in clean room procedures, regulatory guidelines, and overall pharmacy operations. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician, CPhT
University of Michigan Health-West Inpatient Pharmacy
Wyoming, MI
11.2015 - Current
- USP 795, 797, 800 Technical Coordinator
- Assists pharmacist in ensuring compliance of USP 795, 797 & 800
- Performs biannual aseptic technique testing for all pharmacy personnel
- Performs monthly surface testing in clean room suite
- Accurately prepares intravenous (IV) admixtures and other sterile products
- Efficiently restocks automated dispensing machines (Pyxis) including the immediate restocking of any “stock out”
- Identifies and replaces outdated and unusable drugs
- Restocks medications and IV dispensing areas accurately
- Repackages medications from bulk to unit dose
- Accurately maintains logs, records, and other required documentation
- Coordinates inventory management, ensuring optimal stock levels of medications and supplies.
- Oversees technicians in completion of their duties and delegation of tasks
- Trains new employees
- Member of pharmacy leadership team
- QS/1 NRX & EPIC data system proficiency
Pharmacy Technician, CPhT
Care Resources - PACE Pharmacy
Grand Rapids, MI
01.2011 - 10.2015
- Answered multi line phone in order to communicate and collaborate with participants and caregivers to ensure continuity and coordination of services
- Communicated directly with doctors and nurses in the clinic to provide excellent patient care
- Reconciled and processed medication administration records for assisted living facilities
- Filled medication orders
- Compounded medications
- Ordered medications and supplies
- Managed inventory, checked for short dated or outdated products
- Prepared medications and orders for delivery
- Performed medication audits at assisted living homes & reported findings to senior management of Care Resources
- Gathered information & demographics for monthly new enrollments to the PACE program for pharmacy staff
Certified Pharmacy Technician
Diplomat Specialty Pharmacy
Grand Rapids, MI
10.2010 - 03.2012
- Acted as liaison between company, patients, and Physician’s office
- Responsible for accepting new prescriptions and making sure all necessary information including insurance verification is available to process orders
- Explained company programs and services to patients and physician’s office staff
- Communicated with patients as needed based on prescription refills and referred any medication or illness related questions or concerns to a nurse or pharmacist
- Responsible for processing of prescriptions and prescription refills through pharmacy dispensing software
- Maintained documentation of calls to and from patients
- Contacted patients to schedule deliveries, confirm address, inform of any co-payment involved and notify of payment responsibilities
- Assisted with prior authorizations
- Referred under/uninsured patients to appropriate patient assistance programs and helps with applications
- Communicated patient status to physician’s offices/clinics
- Maintained patient confidentiality
Pharmacy Technician III
Saint Mary's Long Term Pharmacy
Grand Rapids, MI
11.2005 - 08.2010
- Processed and dispensed medications accurately and efficiently for diverse patient populations
- Communicated with physicians and nurses in order to provide effective customer service and patient care
- Entered and interpreted physician orders
- Reconciled medication administration records for nursing facilities
- Charged and credited patients and nursing facilities for medication dispensed from the pharmacy
- Trained new pharmacy technicians on operational procedures and best practices
- Reviewed patient profiles for allergies and duplication of medications
- Prepared medications and orders for delivery
Instructor - Pharmacy Technician Program
Everest Institute
Grand Rapids, MI
09.2004 - 04.2006
- Developed and implemented comprehensive lesson plans aligned with curriculum standards.
- Facilitated engaging classroom discussions to enhance student understanding and retention.
- Planned, performed and delivered classroom lecture ranging from anatomy and physiology, general pharmacology core content and pharmacology clinical procedures
- Managed the classroom teaching conditions and environment through student centered classroom management techniques
- Taught retail pharmacy skills such as verifying providers DEA numbers, the required elements of a prescription & the importance of customer service
- Taught pharmaceutical calculations ranging from basic skills to calculating TPN's
- Taught aseptic technique such as, working in a flow hood, withdrawing medications from ampules and vials, reconstituting medications, and adding medications to IV bags
- Assessed student performance through regular evaluations and provided constructive feedback.
Lead Pharmacy Technician, CPhT
Family Fare Pharmacy
Cedar Springs, MI
10.1999 - 08.2004
- Answering multi line phone in order to communicate and collaborate with customers to ensure continuity and coordination of services
- Supervised daily pharmacy operations to ensure compliance with state and federal regulations.
- Collaborated with healthcare professionals to optimize patient care through effective medication management.
- Reviewed and verified prescription orders for accuracy, preventing potential medication errors.
- Reconciled insurance and billing problems
- Worked with workers compensation billing and insurance
- Managed controlled substance inventory
- Trained and mentored new technicians on medication dispensing procedures and safety protocols.
- Compounded medications
- Ordered medications and managed pharmacy supplies
- Created the technician team schedule
Education
General Education
Grand Rapids Community College
Grand Rapids, MIGeneral Education
Tri County High School
Howard City, MISkills
- Detail oriented
- Aseptic technique
- Regulatory compliance
- Problem-solving skills
- Medication inventory control
- Team collaboration
Certification
- CPhT - Certified Pharmacy Technician
- July 2005 to present
- State of Michigan Board of Pharmacy Technician License
- Valid thru March 27, 2027
Timeline
Lead Pharmacy Technician, CPhT
University of Michigan Health-West Inpatient Pharmacy
11.2015 - Current
Pharmacy Technician, CPhT
Care Resources - PACE Pharmacy
01.2011 - 10.2015
Certified Pharmacy Technician
Diplomat Specialty Pharmacy
10.2010 - 03.2012
Pharmacy Technician III
Saint Mary's Long Term Pharmacy
11.2005 - 08.2010
Instructor - Pharmacy Technician Program
Everest Institute
09.2004 - 04.2006
Lead Pharmacy Technician, CPhT
Family Fare Pharmacy
10.1999 - 08.2004
General Education
Grand Rapids Community College
General Education
Tri County High School