Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Belanger

Katy,TX

Summary

Experienced and driven professional with a proven track record of success at P.F. Chang's. Consistently delivers exceptional customer satisfaction and fosters positive team morale. Known for innovative leadership and building strong relationships, consistently achieving outstanding results. Focuses on enhancing the customer experience and driving business growth by identifying improvement opportunities and implementing effective LRM strategies. Committed to delivering excellence, now seeking new challenges to leverage skills and expertise for a significant impact.

Overview

10
10
years of professional experience

Work History

ASSISTANT OPERATING PARTNER

P.F. Chang's
06.2023 - Current
  • Elevated standards in a struggling store which lead to the revival of metrics including positive guest traffic through LRM efforts, positive social scores, and positive team member retention
  • Practiced positive retention efforts of team members by recruiting right, training right, and the retention of the right team members
  • Represented the market as the Market Retention Manager based on the ability to acknowledge outstanding staff performance to boost team morale and productivity

Interim Operating Partner

P.F. Chang's
08.2024 - 12.2024
  • Managed budgets and financial performance, ensuring cost-effective allocation of resources.
  • Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
  • Led a high-performing team, fostering an environment of collaboration and continuous improvement.
  • Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.

MANAGER/SENIOR MANAGER

P.F. Chang's
02.2021 - 06.2023
  • Managed day-to-day operations, ensuring high levels of customer service and satisfaction
  • Selected to represent peers across the company on the Elevated Learning Program team to assist in creating meaningful growth guides for managers within the brand
  • Maintained beverage cost within an acceptable range against AvT through coaching, validation, accountability

SERVER/BARTENDER/CERTIFIED TRAINER

P.F. Chang's
03.2016 - 02.2021
  • Ensured the highest quality of customer service for a more enjoyable dining experience
  • Based on the desires of the guest, offered suggestions that best fit their needs
  • Promoted to bartender as a result of a distinguished ability to handle high volume service
  • Gained national recognition as a certified trainer based on an ability to carry out specific company expectations as desired by management

5TH GRADE MATH TEACHER

Travis Elementary
08.2015 - 05.2016
  • Remained organized while maintaining whole-classroom lessons, small group instruction, and individualized activities based on the differentiated learning needs of each student
  • Facilitated activities that helped to develop students' educational, physical, emotional, and social growth
  • Participated in professional development activities and attended workshops regularly in order to stay up-to-date on teaching practices in the classroom

Education

Bachelor of Science - INTERDISCIPLINARY STUDIES, EC-6 WITH ESL CERTIFICATION

Tarleton State University
Stephenville, TX
05-2015

Skills

  • Training and coaching
  • Team development
  • Organizational development
  • Recruitment and hiring
  • Data-driven decision making

Timeline

Interim Operating Partner

P.F. Chang's
08.2024 - 12.2024

ASSISTANT OPERATING PARTNER

P.F. Chang's
06.2023 - Current

MANAGER/SENIOR MANAGER

P.F. Chang's
02.2021 - 06.2023

SERVER/BARTENDER/CERTIFIED TRAINER

P.F. Chang's
03.2016 - 02.2021

5TH GRADE MATH TEACHER

Travis Elementary
08.2015 - 05.2016

Bachelor of Science - INTERDISCIPLINARY STUDIES, EC-6 WITH ESL CERTIFICATION

Tarleton State University

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