NICOLE BELL
Bridgeport,Ct
Summary
Reliable and task-oriented Student from University of Phoenix. Transitioned from Healthcare to Information Technology. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Patient Support Specialist
HCA Healthcare
07.2022 - 12.2022
- Receive incoming calls, emails, and other electronic inquiries from PSG Physician Practices
- Assess the needs of the end user to ensure the user understands the actions needed to resolve patient account issues
- Research, interpret, explain and apply information from training materials to practice users including processes, policies, and procedures
- Complete the research necessary to appropriately root cause and respond to customer inquiries, requests, issues, and complaints in accordance with department policies and procedures
- Meet and maintain established departmental performance metrics for production and quality
- System knowledge of EPIC, Meditech, Cerner, eCW and Experity and other revenue cycle systems such as OnBase, Patient Keeper, eDPRand Artiva
- Communicating and escalated issues to team leads to address issues promptly and effectively as needed
- Document and assign requests to supporting departments.
Medical Receptionist
Brookside Dermatology
06.2015 - 03.2020
- Organized and maintained a clean, efficient, and confidential work area
- First line of contact for new and established patients both via phone and in an office setting
- Answered telephones, greeted patients, entered patient demographics
- Performed various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
- Ensured that patients and visitors were escorted to service areas beyond reception rooms
- Performed the tasks of receiving and distributing mail and faxes on a daily basis
- Confirmed and verified insurance
- Requested patients' medical records
- Checked patients out to ensure they received the necessary forms prior to leaving the office
- Entered correct and/or updated patient information into main computer database
- Collected all pertinent documents and co-pays from patients daily.
Education
Associate Degree - Information Technology
University of Phoenix-Online Campus
Phoenix, AZ04.2023
Certificate - Health Administration
Porter And Chester Institute - Stratford
Stratford, CT10.2013
High School Diploma - General Studies
The Bridge Academy
Bridgeport, CT06.2009
Skills
- Healthcare
- Administration
- Clinical/Office
- ICD-9/ ICD-10
- CPT Coding
- Medical Terminology
- Insurance Verification
- Claims
- Medical Billing
- Payment Posting
- EHR
- EMR
- AdvancedMD
- Ederm
- Epic
- ECW(eClinicalWorks)
- PV(Practice Velocity)
- Cerner
- Meditech
- Microsoft 365
- Execel
- PowerPoint
- Outlook
- Google Suite
- Google Calendar
Soft Skills
- Administration
- Clinical
- Customer Service
- Customer Support
- Communication
- Verbal
- Scheduling
- Phone Etiquette
- Typing
- Writing
- Filing
- Leadership
- Organizing
- Problem Solving
- Critical Thinking
- Analytical
IT Skills
- Security Fundamentals
- Technical Support
- Operating Systems
- Information Assurance
- Computer Security
- Cyber Security
- System Design
- Software Troubleshooting
- Algorithms
- Computer Programming
- Network Architecture
- Network Infrastructure
- Implementation
- Cloud Computing
- Program Development
- VPN
- SSL
- Linux
- Cisco ASA
- GNU NANO
- Command Line
- Shell Scripting
- OS Kernel
- Powershell
Timeline
Patient Support Specialist
HCA Healthcare
07.2022 - 12.2022
Medical Receptionist
Brookside Dermatology
06.2015 - 03.2020
Associate Degree - Information Technology
University of Phoenix-Online Campus
Certificate - Health Administration
Porter And Chester Institute - Stratford
High School Diploma - General Studies
The Bridge Academy
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