Nicole Benson
South Bend,WA
Summary
Enthusiastic, driven sales clerk with over 18 years of sales experience, customer service and interpersonal skills. Excellent money-handling skills, with zero overages/shortages. Highly effective skills; able to motivate sales to achieve short and long-term sales goals. Well-versed in leading as well as training, with experience instilling motivation and promoting teamwork.
Overview
17
17
years of professional experience
Work History
FSR
Security State Bank
Raymond, WA
08.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Sales Clerk
Quadco
01.2017 - 01.2020
- Responsible for all opening/closing procedures at the shop
- Excellent customer service by providing information, resolving problems, and answering questions for customers
- Promptly resolve customer service issues for other vendors
- Strong computer skills including but not limited to Excel and Word
- Ten key experience, copying
- General office work such as ordering, handling phones, in charge of shipping/receiving, and ups
- Forklift operator.
Customer Service Representative
Phillipps Ins
01.2015 - 01.2017
- Check to ensure that appropriate changes were made to resolve customers' problems
- Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
- Contact customers in order to respond to inquiries or notify them of claim investigation results and any planned adjustments
- Determine charges for services requested, collect deposits or payments, and/or arrange for billing
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Refer unresolved customer grievances to designated departments for further investigation
- Review insurance policy terms in order to determine whether a particular loss is covered by insurance
- Solicit sale of new or additional services or products.
Sales Associate
Verizon
01.2007 - 01.2010
- Build customer confidence by making the store experience interactive, engaging, and reassuring
- Maximize customer experience by "solving the whole problem" (as opposed to pushing products)
- Maintain the visual appeal of the store
- Make the most effective use of store displays and interactive devices for each customer
- Use time well, even when not serving customers
- Keep abreast of the rapidly evolving Verizon technology
- Develop positive customer relationships.
Education
GRADUATE WITH DIPLOMA -
LINCOLN HIGH SCHOOL
01.2006
Skills
- Excellent at time management and multitasking Very detail-oriented and outstanding listening skills Efficiency, accuracy, and teamwork skills help to keep increasing my customer retention
Timeline
FSR
Security State Bank
08.2022 - Current
Sales Clerk
Quadco
01.2017 - 01.2020
Customer Service Representative
Phillipps Ins
01.2015 - 01.2017
Sales Associate
Verizon
01.2007 - 01.2010
GRADUATE WITH DIPLOMA -
LINCOLN HIGH SCHOOL