Nicole Bent
Social Worker
WYOMING,IL
Summary
Accomplished Social Worker with a proven track record at Royal Oaks Care Center, enhancing client satisfaction and promoting safety. Expert in client needs assessment and crisis intervention, demonstrating exceptional problem-solving and compassionate care. Skilled in MS Office, fostering teamwork and collaboration. Achieved significant improvements in client outcomes through strategic planning and staff management.
Overview
8
8
years of professional experience
Work History
Social Worker
Royal Oaks Care Center
2024.06 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Bartender (Summer/Seasonal)
Diamond Concessions
2024.04 - 2024.08
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Surgery Scheduler
Illinois Gastroenterology Institute
2016.04 - 2024.06
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with multiple departments to ensure smooth operation on surgery days, reducing patient wait times.
- Streamlined pre-surgery processes, ensuring all patients were adequately prepared for their procedures.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
Recovery Support Specialist
Carle Hospital
2022.10 - 2023.09
- Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
- Monitored client progress towards established goals while adjusting interventions as needed based on feedback received from interdisciplinary team members involved in care coordination efforts.
- Provided crisis intervention services when necessary, ensuring client safety and connecting them with appropriate resources for further support.
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
Education
Bachelor of Science - Social Work
Methodist College
Peoria, IL 2001.05 -
No Degree - Crisis Prevention Intervention Certified
CPI
Kewanee 2001.05 -
No Degree - Certified Nursing Assistant
Black Hawk College
Moline, IL 2001.05 -
Skills
Client Needs Assessment
MS Office
Client Advocacy
Crisis Intervention
Client Confidentiality
Psychosocial assessment
Life Skills Development
Risk Assessment
Attention to Detail
Discharge Planning
Compassionate
Strategic Planning
Staff Management
Schedule Preparation
Problem-Solving
Teamwork and Collaboration
Timeline
Social Worker
Royal Oaks Care Center
2024.06 - Current
Bartender (Summer/Seasonal)
Diamond Concessions
2024.04 - 2024.08
Recovery Support Specialist
Carle Hospital
2022.10 - 2023.09
Surgery Scheduler
Illinois Gastroenterology Institute
2016.04 - 2024.06
Bachelor of Science - Social Work
Methodist College
2001.05 -
No Degree - Crisis Prevention Intervention Certified
CPI
2001.05 -
No Degree - Certified Nursing Assistant
Black Hawk College
2001.05 -
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