Summary
Overview
Work History
Education
Skills
Certification
Willingtorelocate
Personal Information
Timeline
Generic

Nicole Blackwell

Fenton,MO

Summary

Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Call Center Representative

Jackson Hewitt
Fenton, US
12.2016 - Current
  • I answer the phones for 32 Jackson Hewitt locations , and i transfer calls to the right location and schedule appointments also answer any questions they may have

Front Desk Receptionist

City of Ballwin
Ballwin, US
05.2024 - 06.2024
  • I answer phones and transfer to where they want to go also do filing

DMV Clerk

Affton licenses office
St. Louis, US
04.2021 - 10.2022
  • License office clerk i worked on the driver license side and the motor vehicle side

Teacher Aide

Fun 2 3
Sunset Hills, US
04.2017 - 11.2018
  • Teach children their ABC get them ready for kindergarten

Assitant manager

Petromart
Fenton, US
07.2012 - 07.2016
  • I counted the safe and deposit daily also did the paperwork bank deposits and rang customers out

Staffing

Control devices
Fenton, US
01.2008 - 02.2009
  • Factory work

Education

High school -

Seckman senior high

Skills

  • Customer Service
  • Cash Handling
  • Childcare
  • Retail Sales
  • Cash register
  • Typing
  • Front desk
  • Communication skills
  • Sales
  • Supervising experience
  • Office experience
  • Management
  • Leadership
  • Organizational skills
  • Administrative experience
  • Phone etiquette
  • Data entry
  • Clerical experience
  • Word processing
  • Office management
  • Pet care
  • Animal handling
  • Multi-line phone systems
  • Financial services
  • Time management

Certification

Driver's License

Willingtorelocate

  • Arnold, MO
  • Fenton, MO
  • County

Personal Information

Authorized To Work: US

Timeline

Front Desk Receptionist

City of Ballwin
05.2024 - 06.2024

DMV Clerk

Affton licenses office
04.2021 - 10.2022

Teacher Aide

Fun 2 3
04.2017 - 11.2018

Call Center Representative

Jackson Hewitt
12.2016 - Current

Assitant manager

Petromart
07.2012 - 07.2016

Staffing

Control devices
01.2008 - 02.2009

High school -

Seckman senior high
Nicole Blackwell