Nicole Boey
Lake Mary,US
Summary
Results-driven Community Manager with extensive experience in property management, staff leadership, and resident relations. Skilled in optimizing occupancy, driving revenue growth, and implementing retention strategies that strengthen community engagement. Proficient in Yardi, Adobe, and Microsoft Office Suite with a proven ability to manage budgets and streamline operations. Recognized for building high-performing teams, resolving resident concerns with professionalism, and executing ownership’s vision with integrity and accountability.
Overview
16
16
years of professional experience
Work History
Community Manager - The Retreat at Altamonte
Related Management
06.2025 - Current
- Coordinate with construction and renovation teams to ensure timely completion of unit upgrades and capital projects while minimizing resident disruption and maintaining occupancy goals.
- Implement new procedures to resolve long-standing resident complaints from prior management—including delayed work orders, poor communication, and community cleanliness—leading to improved service response times, higher satisfaction, and successfully retaining 2% of residents who had submitted notice to vacate.
- Oversee a full property renovation project, coordinating closely with construction teams and residents to ensure timely unit delivery, minimal disruption, and alignment with ownership’s investment goals.
- Manage property budgets with precision, monitoring expenses, reconciling financial reports, and implementing cost-saving measures that protect NOI while supporting long-term asset value.
- Train, mentor, and develop assistant managers and staff to build a high-performing, service-driven team prepared to meet occupancy, retention, and financial targets, and work order completion.
- Strengthen vendor relationships through effective contract negotiation, clear communication, and accountability, resulting in reliable service delivery and improved operational efficiency.
Community Manager - The Glades Apartments
Related Management
01.2022 - 06.2025
- Boosted occupancy by 7% within 16 months by executing targeted marketing campaigns and implementing strategic leasing initiatives.
- Increased resident retention by improving renewal rates 2-3% year-over-year, driving community engagement and stabilizing lease expirations.
- Reduced operating expenses annually through vendor contract negotiations, preventative maintenance programs, and technology upgrades.
- Improved resident satisfaction, contributing to a 4.4+ Google rating and 800+ reputation score, through proactive communication and service recovery strategies.
- Elevated team performance by hiring, training, and mentoring staff, resulting in lower turnover and consistent achievement of resident retention, delinquency, and occupancy goals.
- Enhanced operational efficiency by introducing process improvements that reduced work order completion time increasing resident satisfaction.
- Successfully resolved resident concerns with professionalism, contributing to higher retention rates and reduced escalations to regional leadership.
Assistant Property Manager - Timberlake Apartments
Related Management
01.2021 - 01.2022
- Maintained accurate community bookkeeping by ensuring all fees were billed, collected, and legal proceedings filed in compliance with company policies.
- Oversaw resident move-out process, including unit inspections, final account statements, and security deposit reconciliations.
- Managed lease renewals and retention initiatives, proactively engaging residents to stabilize occupancy and improve satisfaction.
- Supported property objectives by assisting with marketing initiatives, leasing efforts, budgeting, and administrative functions.
- Provided responsive resident support, resolving issues promptly and courteously to maintain satisfaction and retention.
- Partnered with the Community Manager and Regional Director on all phases of property operations, ensuring compliance with financial targets and company standards.
- Executed month-end closing procedures with precision, delivering accurate reporting and variance analysis for leadership review.
- Assisted in staff training and onboarding, ensuring consistent understanding of policies, Yardi systems, and operational best practices.
Leasing Agent - Timberlake Apartments
Related Management
12.2020 - 01.2021
- Led property tours and engaged prospective tenants, achieving a lease conversion rate of 20% and consistently exceeding monthly leasing goals.
- Processed applications efficiently, including background and reference checks, maintaining 100% compliance with company policies and fair housing regulations.
- Ensured all vacant units were show-ready, coordinating with maintenance teams to reduce downtime.
- Conducted weekly market research and coordinate with the leasing manager to offer opinion competitive rental rates.
- Built strong professional relationships with residents, improving resident satisfaction scores and supporting a community Google rating of 4.2.
- Resolved tenant concerns promptly and professionally, minimizing escalations and fostering positive community engagement.
- Partnered with marketing and management teams on promotional campaigns, open houses, and events, driving 5% increase in total unit count with traffic and inquiries.
Leasing Agent - Verano Apartments
Greystar Management
05.2020 - 11.2020
- Managed prospect communication from initial inquiry through lease execution, enhancing overall move in satisfaction and experience.
- Streamlined lease documentation processes, ensuring accuracy, compliance, and operational efficiency.
- Responded to tenant requests and inquiries promptly, fostering effective communication and positive community engagement.
- Maintained accurate and up-to-date records in Yardi, ensuring data integrity and reliable reporting.
- Prepared and processed lease documents.
- Conducted market analysis and provided findings to management to boost higher occupancy levels and maximizing revenue potential.
Assistant Business Manager
Robertson Charter School
01.2017 - 05.2019
- Oversaw daily payroll processing for 50+ employees, reviewing timesheets and ensuring accurate pay in compliance with FLSA regulations.
- Processed payroll adjustments, voids, and reissues while maintaining a comprehensive non-sufficient funds (NSF) report.
- Managed salary changes and monitored monthly leave accruals, ensuring accurate tracking and reporting.
- Served as backup to the Payroll Supervisor, efficiently handling open record requests and sensitive payroll inquiries.
- Assisted the Business Manager in preparing for internal and external audits, ensuring compliance with financial policies and regulatory requirements.
- Administered various garnishments, including child support, bankruptcies, and tax levies, maintaining precise documentation.
- Maintained daily and monthly bookkeeping reports, providing accurate financial data for leadership review.
- Managed accounts receivable and accounts payable processes, ensuring timely payments and reconciliation of accounts.
Information Technology Manager
Robertson Charter School
02.2010 - 12.2017
- Oversaw a department with over 400 systems and peripherals.
- Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Performed data backups and disaster recovery operations.
- Diagnosed and resolved hardware, software, or other network and system problems, and replaced defective components when necessary.
- Configured, monitored, and maintained email applications or virus protection software.
- Analyzed equipment performance records to determine the need for repair or replacement.
Education
Richland Community College
Decatur, ILHigh School Diploma - undefined
MacArthur High School
Decatur, IL05.2009
Skills
- Property Management & Operations Oversight
- Budgeting, Financial Analysis & NOI Optimization
- Staff Leadership, Training & Team Development
- Resident Relations & Retention Strategies
- Lease Administration & Renewal Management
- Marketing & Occupancy Growth Initiatives
- Vendor & Contractor Relationship Management
- Renovation & Capital Project Coordination
- Regulatory Compliance & Risk Management
- Yardi, Microsoft Office Suite, and Adobe Proficiency
- Conflict Resolution & Problem-Solving
- Process Improvement & Operational Efficiency
- Tenant and eviction laws
- Daily operations management
ACCOMPLISHMENTS
Exceptional Delinquency Management
Effective Bad Debt and Damage Recovery
Strong Operational and Technical Competency
Strategic Impact on Property Performance
Timeline
Community Manager - The Retreat at Altamonte
Related Management
06.2025 - Current
Community Manager - The Glades Apartments
Related Management
01.2022 - 06.2025
Assistant Property Manager - Timberlake Apartments
Related Management
01.2021 - 01.2022
Leasing Agent - Timberlake Apartments
Related Management
12.2020 - 01.2021
Leasing Agent - Verano Apartments
Greystar Management
05.2020 - 11.2020
Assistant Business Manager
Robertson Charter School
01.2017 - 05.2019
Information Technology Manager
Robertson Charter School
02.2010 - 12.2017
High School Diploma - undefined
MacArthur High School
Richland Community College
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