Nicole Bradbury
Peoria,AZ
Summary
With over 20 years of customer service and 8 years of management experience, highly adaptable and professional individual. Consistently demonstrated expertise in productivity and performance management, staff training and development, and relationship management. Eager to leverage skills and expertise to excel in an Assistant Store Manager role, with the ultimate goal of running own store.
Overview
22
22
years of professional experience
Work History
Shift Supervisor
Story Cannabis
Tolleson, AZ
02.2022 - 09.2024
- All aspects off closing and opening a store.
- Coaching and counseling budtenders.
- Defusing customer issues.
- Supporting the staff on the floor when needed.
Customer Service
Pacific Container Corp
Tacoma, WA
10.2017 - 04.2020
- Answered multiple phone lines, prepared and researched office quotes, printed drivers daily schedules, filing, handled walk-in business.
Director of Terminal Operations
Gordon Trucking
Sumner, WA
03.2003 - 12.2012
- Managed a staff of 100 drivers, hostlers and office staff, P/L evaluation, payroll, employee reviews and disciplinary action, customer negotiations and presentations.
Education
General Studies
Washington State University
Pullman, WASkills
- Customer Service
- Managing employee relations
- Performance tracking and evaluations
- Scheduling and coordinating staff management
- Employee coaching and motivation
- Problem solving
- P/L evaluation
Accomplishments
- Sub 60% operations ratio.
- Increased profit on a fleet of 9 trucks by 250k in one year while cutting excess driver hours by 20-40 hrs per week.
- 99.8% on-time record for time sensitive freight.
- Went two years at two facilities without a safety related incident by the hostling staff.
- Maintained two of the most profitable fleets within the GTI system averaging $850-$1250 per truck per day.
- Successfully launched $10 million dollar pieces of business with profits exceeding expectations within the first month.
Timeline
Shift Supervisor
Story Cannabis
02.2022 - 09.2024
Customer Service
Pacific Container Corp
10.2017 - 04.2020
Director of Terminal Operations
Gordon Trucking
03.2003 - 12.2012
General Studies
Washington State University