Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

NICOLE BRAKEALL

North Irwin,PA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Planet Fitness
Bethel Park, PA
03.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered excellent customer service, resulting in consistent customer satisfaction rating

Revenue Cycle Intern

MK Balogh & Associates LLC
Pittsburgh, PA
10.2017 - 02.2018
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Developed technical knowledge through combination of workplace learning and formal study.
  • Reviewed and verified addresses, phone numbers, names, ages, and values.
  • Calculated adjustments, premiums, and refunds.
  • Worked with customers to understand needs and provide excellent service

Customer Service Representative

Planet Fitness
West Mifflin, PA
04.2015 - 08.2017
  • Provided primary customer support to internal and external customers.
  • Provided information regarding charge accounts and account programs.
  • Responded to customer requests for products, services and company information.
  • Recorded account information to open new customer accounts

Education

Bachelor of Science - Nutrition

Indiana University of Pennsylvania
Indiana, PA
05.2022

Skills

  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms

Timeline

Customer Service Representative

Planet Fitness
03.2018 - Current

Revenue Cycle Intern

MK Balogh & Associates LLC
10.2017 - 02.2018

Customer Service Representative

Planet Fitness
04.2015 - 08.2017

Bachelor of Science - Nutrition

Indiana University of Pennsylvania

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NICOLE BRAKEALL