Nicole Brewer
Madison
Summary
Achievement – driven and enthusiastic with a highly developed sense of integrity, commitment to customer satisfaction, unbeatable ability to multi-task during peak seasons and stressful situations. Capability and awareness to anticipate client needs through refined listening skills. Maintaining a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty, committed to addressing customer concerns with speed, accuracy and professionalism. Seeking a challenging position in a company that allows for growth and development as well as utilize my skills to achieve company objectives.
Overview
3
3
years of professional experience
Work History
Server
Nitty Gritty
Sun Prairie, WI
09.2025 - 04.2026
- **Executed daily menu updates and specials, ensuring accurate information for guest inquiries.**
- **Managed multi-table service during peak hours, guaranteeing timely food delivery and customer satisfaction.**
- **Coordinated with kitchen staff to ensure food quality and presentation met restaurant standards.**
- **Delivered exceptional dining experiences by providing attentive service and anticipating guest needs throughout their visit.
- **Resolved customer complaints promptly, fostering a welcoming environment that encouraged repeat visits.**
- **Maintained cleanliness of dining areas and adhered to safety protocols to comply with health regulations.**
Clinical Laboratory Processing Associate
Exact Sciences
Madison, WI
02.2024 - 09.2024
- **Maintained specimen integrity by adhering to strict protocols during sample handling and transportation.**
- **Executed routine quality control checks, ensuring compliance with laboratory standards and regulatory requirements.**
- **Collaborated with cross-functional teams to streamline processing workflows and enhance operational efficiency.**
- **Documented processing activities meticulously in lab information systems to support accurate data tracking.**
- **Monitored equipment functionality, promptly addressing issues to minimize downtime and maintain productivity levels.**
- **Managed high-volume tasks efficiently, prioritizing workloads for optimal time management.**
- **Ensured compliance with company policies, regulations, and industry standards through diligent monitoring and enforcement of procedures.**
- **Handled sensitive client information securely, protecting privacy and adhering to confidentiality requirements at all times.
- **Adhered to established policies, procedures and compliance for satisfactory audit rating.**
- **Demonstrated strong attention to detail, catching discrepancies before they impacted overall operations or customer satisfaction.**
Server / Waitress
Texas Roadhouse
Madison, WI
01.2023 - 02.2024
- **Facilitated smooth dining operations by accurately inputting orders into POS system.**
- **Engaged customers with menu knowledge, promoting daily specials and upselling items.**
- **Supported bar staff during peak hours, ensuring timely beverage service to patrons.**
- **Served food and beverages promptly with focused attention to customer needs.**
- **Worked with POS system to place orders, manage bills, and handle complimentary items.**
- **Cultivated warm relationships with regular customers.**
- **Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.**
- **Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.**
Education
High School -
Cumberland High School
Greenup, IL01-1999
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Quality control
- Attention to detail
- Positive attitude
- Quality control monitoring
- Laboratory techniques
- Laboratory safety protocols
- Sample preparation
- Strong communication skills
Timeline
Server
Nitty Gritty
09.2025 - 04.2026
Clinical Laboratory Processing Associate
Exact Sciences
02.2024 - 09.2024
Server / Waitress
Texas Roadhouse
01.2023 - 02.2024
High School -
Cumberland High School