Nicole Brincken
Springfield,IL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
16
16
years of professional experience
Work History
Server
Homestyle Cafe
Springfield, IL
11.2018 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Front Desk Manager
Staybridge Suites Hotel
Springfield, IL
01.2016 - 01.2018
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Developed systems for tracking customer preferences to improve customer satisfaction ratings.
CNA
Sunny Acres Nursing Home
Petersburg, IL
12.2008 - 12.2012
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Education
Some College (No Degree) - Nursing Assistance
Lincoln Land Community College
Springfield, IL01-2005
Skills
- Safe Food Handling
- Guest Engagement
- Positive and professional
- Order Management
- Strong Work Ethic
- Point of Sale (POS) system operations
- Exceptional customer service
Timeline
Server
Homestyle Cafe
11.2018 - Current
Front Desk Manager
Staybridge Suites Hotel
01.2016 - 01.2018
CNA
Sunny Acres Nursing Home
12.2008 - 12.2012
Some College (No Degree) - Nursing Assistance
Lincoln Land Community College