- Enjoy participating in fitness classes for overall physical and mental well-being
- Gym Workouts
- High-Intensity Interval Training
- Yoga
- Regularly practice mindfulness and meditation for overall wellness
Nicole Brinkley
Chardon,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Sales Manager
Orangetheory Fitness
07.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Co Owner/Office Manager and Administer
Fish Window Cleaning
02.2012 - 04.2023
- I scheduled, rescheduled and cancelled appointments for all our customers everyday
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- I did daily and monthly billing, collections and accounts receivables daily and weekly and went over it with the owner each week
- This is also including billing FMC's for our commercial customers and uploading invoices and work orders into different business portals
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Established foundational processes for business operations.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- I have a customer service and retail sales/skills I have experience with Microsoft word, Excel, Quickbooks and Responsabid
- Reported issues to higher management with great detail.
Sales Associate
Athleta
11.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Esthetics -
Brown Aveda Institute
Rocky River, Ohio09.2007
High School -
Euclid High School
Euclid, Ohio05.2002
Skills
- Customer Service
- Accounts Receivable
- Scheduling
- Sales planning
- Sales engagement techniques
- Account management
- Vendor relationship management
- Contact follow-up
- Exceeds sales goals
Interests
Timeline
Sales Manager
Orangetheory Fitness
07.2024 - Current
Sales Associate
Athleta
11.2021 - 01.2022
Co Owner/Office Manager and Administer
Fish Window Cleaning
02.2012 - 04.2023
High School -
Euclid High School
Esthetics -
Brown Aveda Institute
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