Nicole Brooks
Summary
Highly motivated healthcare worker who is committed to work hard and to keep growing in the healthcare field and to start a new career in health information. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
HIM Supervisor
Conifer Healthcare Solutions
04.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
SR.HIM Specialist
Conifer Health Solutions
02.2019 - 04.2023
- Chart Corrections, Process duplicate medical records by requesting records, Determining if records belong to same patient combining records and notifying status of potential duplicate, Processes requests from attorneys and record retrieval companies via subpoena, Processes service restrictions in Epic work queue, Processes documents for scanning (prep/scan/index) while maintaining turn-around time, Provide coverage within the medical record department as needed
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
SR HIM SPECIALIST
Kelsey-Seybold Clinic
01.2011 - 01.2019
- Process duplicate medical records by requesting records, Determining if records belong to same patient combining records and notifying status of potential duplicate, Processes requests from attorneys and record retrieval companies via subpoena, Processes service restrictions in Epic work queue, Processes documents for scanning (prep/scan/index) while maintaining turn-around time, Provide coverage within the medical record department as needed, Assist in training HIM Specialist Scan Techs and HIM Techs, Other duties assigned
MEDICAL RECORDS CLERK
HARRIS COUNTY HOSPITAL (Ben-Taub General)
03.2009 - 01.2011
- Process records, Purged records, Customer Service answering phone inter office/onsite calls, Processed Emergency Room Records, Assisted with other duties assigned
Medical Records Floater
Dean's Staffing Agency
01.2007 - 01.2009
- Performed jobs assigned at different areas (St
- Luke's Episcopal Hospital), Processed Emergency Room Records, Prepped/Scanned inpatient/outpatient records, Quality Control Emergency Room Records
Office Clerk/Medical Records
MEMORIAL HERMANN SOUTHWEST HOSPITAL
06.1998 - 01.2006
- Customer Service, Newborn Nursery Patient Assistant Clerk
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support, addressing routine, and special requirements.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
High School Diploma -
Sharpstown High School
Houston, TX05.1998
Skills
- Strategic Planning
- Data Analytics
- Process Improvement
- Inventory Control
- Microsoft,Excel Experience
- Staff Management
- Project Management
- Staff Discipline
- Training and Mentoring
References
References are available on request
Timeline
HIM Supervisor
Conifer Healthcare Solutions
04.2023 - Current
SR.HIM Specialist
Conifer Health Solutions
02.2019 - 04.2023
SR HIM SPECIALIST
Kelsey-Seybold Clinic
01.2011 - 01.2019
MEDICAL RECORDS CLERK
HARRIS COUNTY HOSPITAL (Ben-Taub General)
03.2009 - 01.2011
Medical Records Floater
Dean's Staffing Agency
01.2007 - 01.2009
Office Clerk/Medical Records
MEMORIAL HERMANN SOUTHWEST HOSPITAL
06.1998 - 01.2006
High School Diploma -
Sharpstown High School
Similar Profiles
Electa WoodElecta Wood
Patient Access Representative at Conifer Healthcare SolutionsPatient Access Representative at Conifer Healthcare Solutions
JENNIFER WILBONJENNIFER WILBON
Insurance Verification Specialist at Conifer Healthcare SolutionsInsurance Verification Specialist at Conifer Healthcare Solutions
Nicole PrasadNicole Prasad
Patient Access Supervisor at Conifer Healthcare SolutionsPatient Access Supervisor at Conifer Healthcare Solutions
Sandra GroomSandra Groom
Third Party Billing Specialist at Conifer Healthcare SolutionsThird Party Billing Specialist at Conifer Healthcare Solutions
Christa ThibeaultChrista Thibeault
HIM Supervisor at McLaren Health CareHIM Supervisor at McLaren Health Care