Nicole Brothers

Manager, Consulting Services – Ernst & Young LLP BC/DR | Enterprise Resilience Leadership

• Oversee strategic development and maturation of BC/DR programs, addressing the needs of diverse sectors including global manufacturing, entertainment, consumer products, IT service providers, government agencies, higher-ed organizations, and healthcare systems.
• Facilitate execution of large-scale BC/DR program lifecycle initiatives, focusing on program assessments/audits, governance and framework design, BIA facilitation, BC/DR plan development, plan testing, and program maintenance activities to maintain compliance with industry regulations and organizational policies.
• Coordinate efforts of cross-functional teams in navigating complex BC/DR engagements, ensuring alignment between business, IT, and leadership stakeholders.
• Establish comprehensive BC/DR frameworks and governance models to strengthen resilience strategies within global enterprises.
• Facilitate BIAs to analyze and communicate critical risks, recovery priorities, and maturity gaps to inform executive decision-making and drive actionable recommendations.
• Oversee development of comprehensive resilience strategies to strengthen operational continuity and preparedness against biases.
• Deliver high-quality engagements on schedule while providing expert guidance on continuity recovery and resilience transformation initiatives.

• Facilitated comprehensive BIAs across business units to inform recovery prioritization and bolster resilience in decision-making processes.
• Spearheaded refresh and enhancement of BC plans, transforming them into precise, actionable playbooks that bolstered organizational readiness for disruptions.
• Supervised maintenance testing protocols and validated operational integrity of LDRPS recovery planning software and emergency notification system, ensuring preparedness for real-world scenarios.
• Curated and managed BC/DR blog, facilitating knowledge exchange and increasing awareness among teams and leadership stakeholders.

• Directed contract negotiations to ensure alignment among all parties, fostering professionalism and clarity to drive smooth, timely resolution of incidents.
• Managed post-incident documentation processes to guarantee accuracy and timeliness, reinforcing compliance standards and organizational integrity.
• Developed and maintained a comprehensive incident documentation system, promoting efficient retrieval processes and readiness for audits.
• Established strong partnerships with internal teams and external stakeholders to facilitate effective incident resolution and teamwork.
• Utilized customer relationship management strategies to provide consistent support and enhance overall satisfaction during the incident lifecycle.

• Designed and constructed first template for global BC quarterly newsletter, enhancing communication of essential program updates through a professional layout.
• Developed and published newsletter articles to enhance global communications and ensure relevance of key BC concepts.
• Streamlined infectious disease planning documents in accordance with Goodyear's current policies, strengthening response strategies for outbreak scenarios.
• Spearheaded development and distribution of safety and hazard-awareness materials, fostering a culture of readiness.
• Designed and organized preparedness kits for new hires, equipping employees with vital resources to promote a safe work environment.
• Developed a comprehensive BC plan, encompassing site identification, capability assessment, and operational readiness evaluation.