Nicole Brown
Albuquerque,NM
Summary
Knowledgeable State Manager with extensive experience leading sales strategies. Proven track record of exceeding revenue growth and fostering strong client relationships. Demonstrated ability to mentor and develop high-performing sales teams and implement effective sales processes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Western Regional Sales Manager
FFGA
Albuquerque, NM
06.2017 - Current
- Spearheaded the development and execution of regional sales strategies, ensuring enhanced market penetration and achievement of revenue growth objectives.
- Managed relationships with key decision makers, ensuring high levels of customer satisfaction and retention.
- Analyzed market trends to identify new business opportunities and adjust sales tactics accordingly.
- Lead a team of 14, providing training, guidance, and mentorship to improve performance metrics.
- Analyzed customer feedback to identify trends and implement improvements in service protocols.
Customer Service Representative
First Financial Group of America
Albuquerque, NM
12.2008 - 06.2017
- First point of contact for over 107 districts.
- Resolved customer inquiries with a focus on satisfaction and issue resolution.
- Built continued relationships at Benefits and Business Manager levels.
- Generated payroll upload files for all districts.
- Collaborated with team members to enhance service delivery processes.
- Guided clients in navigating financial products, ensuring understanding of services offered.
- Managed high-volume call flow while maintaining professionalism and customer satisfaction.
- Collaborated with team members to streamline processes and enhance service delivery efficiency.
-
Administrative Assistant
First Financial Group of America
Albuquerque, NM
01.2004 - 12.2008
- Managed scheduling and calendar coordination for executive leadership.
- Streamlined office procedures to enhance operational efficiency.
- Developed and maintained filing systems for critical documentation.
- Facilitated communication between teams to ensure project alignment.
- Implemented process improvements that reduced turnaround times for requests.
Education
University of New Mexico
Albuquerque, NM05-2003
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Eldorado High School
Albuquerque, NM05-2001
Skills
- Microsoft Office
- Deal closing
- Sales presentations
- Product demonstrations
- Negotiation expertise
- Team leadership
- Territory management
- CRM proficiency
- Competitive analysis
- Industry networking
- Experienced in Selerix Benefit Management System
- Educated in various Payroll Software
- Fluent in Microsoft Office Software
Accomplishments
- Manager of the Year- 2023, 2024
- Customer Service Representative of the Year- 2009, 2011, 2013, 2014, 2015
- Outstanding Branch Offices Relations- 2008, 2011
- Colleague of the Quarter- 2008
- Customer Service Representative Commendation- 2006
Certification
- Group 1 Life and Health License
- Series 6 Investment Company/Variable Contracts Representative License
- Series 63 Uniform Securities Agent State Law License
Timeline
Western Regional Sales Manager
FFGA
06.2017 - Current
Customer Service Representative
First Financial Group of America
12.2008 - 06.2017
Administrative Assistant
First Financial Group of America
01.2004 - 12.2008
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Eldorado High School
University of New Mexico