Nicole Bruce
CHILLICOTHE,United States
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ensemble Health Partners
Chillicothe, OH
07.2023 - Current
- Created new patient accounts in EMR system as needed.
- Scanned documents into electronic medical records system.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Answered phones promptly in a professional manner.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
Patient Care Technician
Adena Regional Medical Center
Chillicothe, OH
09.2018 - 07.2023
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support for patients and families during difficult times.
- Instructed new employees on proper techniques of performing daily tasks.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
Home Health Aide
Altimate Care
Chillicothe, OH
08.2015 - 09.2018
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Provided companionship and monitored health condition of clients.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Assisted clients with bathing, dressing and incontinence care.
- Planned, prepared or served meals to patients according to prescribed diets.
Transporter
Scioto Paint Valley Mental Health Center
Chillicothe, Ohio
12.2014 - 08.2015
- Followed applicable safety regulations while driving on public roads.
- Took Clients to and from appointments
Education
High School Diploma -
Zane Trace High School
Chillicothe, OH06-2011
Nursing Assistance
Pickaway-Ross Career And Technology Center
Chillicothe, OH06-2011
Skills
- Insurance Verification
- HIPAA Compliance
- Registration and Admissions
- Insurance Billing
- Fee Collection
- Phone and Email Etiquette
- Eligibility Determination
- Payment Processing
- Patient Registration
Certification
- CRCR
Timeline
Patient Access Representative
Ensemble Health Partners
07.2023 - Current
Patient Care Technician
Adena Regional Medical Center
09.2018 - 07.2023
Home Health Aide
Altimate Care
08.2015 - 09.2018
Transporter
Scioto Paint Valley Mental Health Center
12.2014 - 08.2015
High School Diploma -
Zane Trace High School
Nursing Assistance
Pickaway-Ross Career And Technology Center
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