Nicole Brunson
Rochester
Summary
Dynamic Assistant Manager at Heritage Christian Services with a proven track record in team leadership and staff training. Recognized for enhancing employee morale and fostering collaboration, while ensuring compliance and operational excellence. Skilled in decision-making and customer service, driving results through effective team motivation and strategic task delegation.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Heritage Christian Services
09.2016 - Current
- Supports the team in daily operations, ensuring compliance with organizational policies and procedures.
- Assists in training new staff on best practices and operational protocols
- Supports management with ensuring time cards are edited and approved by staff in a timely manner.
- Maintains the medication/ supplies in the med room and disposes of expired meds. Places orders to keep supplies and medications up to date
- Supervised day-to-day operations to meet performance, quality and safety expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Led monthly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Food Service Worker
Spencerport School District
10.2014 - 06.2016
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained cleanliness and organization of food preparation areas.
- Assisted in inventory management, ensuring adequate stock levels of food supplies.
- Trained new employees on food safety protocols and operational procedures
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Food Service Worker
AVI Foodsystems
05.2004 - 02.2006
- Maintained cleanliness and organization of food preparation areas.
- Monitored food quality and presentation standards to ensure customer satisfaction.
- Developed menu suggestions based on seasonal ingredients and customer preferences.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
Education
No Degree - Communications And Media Arts
Monroe Community College
Rochester, NYSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff training and development
- Task delegation
- Team building
- Employee scheduling
- Customer rapport
Timeline
Assistant Manager
Heritage Christian Services
09.2016 - Current
Food Service Worker
Spencerport School District
10.2014 - 06.2016
Food Service Worker
AVI Foodsystems
05.2004 - 02.2006
No Degree - Communications And Media Arts
Monroe Community College