Nicole Brunson
Rochester
Summary
Dynamic Assistant Manager at Heritage Christian Services with a proven track record in team leadership and staff training. Recognized for enhancing employee morale and fostering collaboration, while ensuring compliance and operational excellence. Skilled in decision-making and customer service, driving results through effective team motivation and strategic task delegation.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Heritage Christian Services
Rochester, NY
09.2016 - Current
- Supports the team in daily operations, ensuring compliance with organizational policies and procedures.
- Assists in training new staff on best practices and operational protocols
- Supports management with ensuring time cards are edited and approved by staff in a timely manner.
- Maintains the medication/ supplies in the med room and disposes of expired meds. Places orders to keep supplies and medications up to date
- Supervised day-to-day operations to meet performance, quality and safety expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Led monthly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Food Service Worker
Spencerport School District
Spencerport, NY
10.2014 - 06.2016
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained cleanliness and organization of food preparation areas.
- Assisted in inventory management, ensuring adequate stock levels of food supplies.
- Trained new employees on food safety protocols and operational procedures
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Food Service Worker
AVI Foodsystems
Rochester, New York
05.2004 - 02.2006
- Maintained cleanliness and organization of food preparation areas.
- Monitored food quality and presentation standards to ensure customer satisfaction.
- Developed menu suggestions based on seasonal ingredients and customer preferences.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
Education
No Degree - Communications And Media Arts
Monroe Community College
Rochester, NYSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff training and development
- Task delegation
- Team building
- Employee scheduling
- Customer rapport
Timeline
Assistant Manager
Heritage Christian Services
09.2016 - Current
Food Service Worker
Spencerport School District
10.2014 - 06.2016
Food Service Worker
AVI Foodsystems
05.2004 - 02.2006
No Degree - Communications And Media Arts
Monroe Community College