Desired Job Title
Intake ManagerSales ManagerWork Type
Full TimeLocation Preference
RemoteHybridLocation: Caldwell, New Jersey
Open to relocation: Yes
Open To Work
Nicole Brush
Caldwell,New Jersey
Work Preference
Summary
Results-driven Intake Counselor with expertise in clinical assessment, care coordination, and regulatory compliance. Proven track record in optimizing intake processes and enhancing patient activation, contributing to organizational growth.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Intake Counselor
Golden Steps ABA
Englewood Cliffs, New Jersey
11.2025 - Current
- Lead clinical intake operations across 14 states, managing and coaching a metrics-driven team of Intake Coordinators through live coaching, call reviews, role-playing, performance feedback, and escalation management to improve conversion outcomes and service quality.
- Designed and scaled standardized onboarding programs, call scripts, playbooks, SOPs, KPI dashboards, and performance reporting, leveraging CRM and operational data to drive SLA adherence, identify conversion gaps, and support continuous process improvement.
- Partner cross-functionally with Operations, Marketing, Analytics, Clinical Leadership, and Technology teams to optimize patient activation workflows, enhance reporting accuracy, improve messaging, and implement scalable operational solutions supporting organizational growth
Behavioral Services Manager
Magnify of Central FLorida
Saint Cloud, FL
10.2024 - 08.2025
- Coordinated care for individuals with developmental disabilities, collaborating with interdisciplinary teams, families, and community partners to enhance service planning and ensure positive member outcomes.
- Collaborated with clinical teams, operations, and external providers to enhance communication, resolve escalated concerns, streamline workflows, and ensure timely service delivery.
- Ensured regulatory compliance and maintained operational documentation while supporting quality assurance initiatives and identifying process improvements to uphold service standards.
Villa Manager
Magnify of Central Florida
Saint Cloud, FL
06.2023 - 10.2024
- Managed day-to-day operations of residential healthcare program, coaching staff, overseeing performance, handling escalations, and ensuring adherence to quality standards and regulatory requirements to enhance resident care.
- Partnered with interdisciplinary teams, families, healthcare providers, and leadership to improve communication, streamline care coordination, and implement process improvements that enhanced operational efficiency and resident outcomes.
- Supported employee onboarding, training, and performance development while maintaining documentation and monitoring compliance to uphold operational best practices and promote accountability.
Education
Master of Arts - Applied Behavior Analysis
Saint Elizabeth Univeristy
Morristown, NJ05-2023
Bachelor of Arts - Psychology
Lock Haven University
Lock Haven, PA05-2018
Skills
- Intake optimization
- Care coordination
- Clinical assessment
- Regulatory compliance
- Data analysis
- Patient activation
Certification
- Lean Sigma Six Green Belt
Timeline
Intake Counselor
Golden Steps ABA
11.2025 - Current
Behavioral Services Manager
Magnify of Central FLorida
10.2024 - 08.2025
Villa Manager
Magnify of Central Florida
06.2023 - 10.2024
Master of Arts - Applied Behavior Analysis
Saint Elizabeth Univeristy
Bachelor of Arts - Psychology
Lock Haven University