Nicole Butler
Leesburg,FL
Summary
Highly motivated experienced certified medical assistant with 6+ years of strong dedication to patient care and team members. Takes on multitasking, prioritizing workloads with excellent time management ability with little or no supervision. Experience in both clinical and clerical duties. Eager to join an excellent healthcare team and contribute to providing platinum level care to patients in a supportive and compassionate environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified medical assistant
@ Orlando Health Medical Group - FHVHealth
Leesburg, FL
04.2021 - Current
- Intake and monitor vital signs for 30-40 patients a day along with recording, managing and updating patient information, medical history, symptoms.
- Provide administrative support to an office of 10 physicians for 12 offices
- Triage clinical & patient support while answering phone calls
- Organized, sanitizing, restocking exam rooms and medical equipment..
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Communicated clearly and effectively with physician for quality patient care
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations..
- Performed medical records management, including filing, organizing and scanning documents.
Front Desk Receptionist
@ FHV-Health
Leesburg, FL
09.2015 - Current
- Friendly greeting patients and guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Answer general questions, gathered nature of visit and directed to specific office
- Organization of patients charts maintaining medical records and ensuring compliance with HIPAA..
- Answered and managed multi-line phone systems and transferred callers to appropriate departments or staff members.
- Scheduling, coordinating and confirming patient appointments, and verifying insurance and collecting copays
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments..
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
Cashier - Part Time
@ Dollar General
Leesburg, FL
09.2016 - 01.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Greet customers entering and exiting store with responded promptly to customer needs
- Unloading truck, Stocking shelves with product, Organizing back room with overstock product & Customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with the shift manager to solve problems and handle customer concerns.
Front Desk Receptionist
@ Cardiac Specialty Institute
Leesburg, FL
06.2014 - 07.2015
- Friendly greeting patients and guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Answer general questions, gathered nature of visit and directed to specific office
- Organization of patients charts maintaining medical records and ensuring compliance with HIPAA..
- Answered and managed multi-line phone systems and transferred callers to appropriate departments or staff members.
- Scheduling, coordinating and confirming patient appointments, and verifying insurance and collecting copays
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments..
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
Childcare Teacher
@ Sunbeam Christian School
Key West, FL
04.2011 - 05.2014
- Responsible for the care of children, ranging from the age of newborn to 5 years old
- Assisted in creating a safe, loving and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Communicating and assisting parents with what is in the best interest for the child, preparing a weekly lesson plan, VPK testing, assisting with State evaluations and maintaining a portfolio of paperwork/artwork for all children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
Cashier - Part Time
@ CVS
Key West, FL
11.2011 - 06.2012
- Helped customers complete purchases, locate items, and join reward programs.
- Greet customers entering and exiting store with responded promptly to customer needs
- Unloading truck, Stocking shelves with product, Organizing back room with overstock product & Customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with the shift manager to solve problems and handle customer concerns.
Childcare Teacher
@ Lighthouse Christian Academy
Key West, FL
05.2006 - 04.2011
- Responsible for the care of children, ranging from the age of newborn to 5 years old
- Assisted in creating a safe, loving and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Communicating and assisting parents with what is in the best interest for the child, preparing a weekly lesson plan, VPK testing, assisting with State evaluations and maintaining a portfolio of paperwork/artwork for all children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
Cashier / Coffee Shop Worker
@ Baby's Coffee
Key West, FL
05.2004 - 04.2006
- Responsible for assisting customers with questions, answering phones placing/receiving orders, stocking shelves, Inventory monthly with minimizing waste, pricing products, taking mail orders, computer-entering invoices with quick books
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
- Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.
- Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.
- Established strong relationships with suppliers to ensure timely deliveries of fresh ingredients and maintain optimal inventory levels.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Used POS system to accurately enter orders and process payments.
Box Office Cashier /Concessions Cashier
@ Regal Cinemas
Key West, FL
07.2003 - 04.2005
- Enhanced customer satisfaction by efficiently processing ticket transactions and promptly addressing inquiries.
- Contributed to increased revenue by upselling promotional deals and special event packages.
- Adhered to company policies regarding refunds and exchanges, ensuring consistent application across all transactions.
- Ensured positive theater experiences for patrons, providing outstanding customer service in all interactions.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Collaborated with team members to resolve guest issues and respond to special requests or accommodations.
- Maintained a clean and organized workspace, promoting a professional atmosphere at the box office.
- Handled cash discrepancies with accuracy, reconciling end-of-shift reports to maintain financial integrity.
Education
Nursing
Lake Sumter State College
Leesburg, FLHigh School Diploma -
Key West High School
Key West, FL05.2004
Skills
- Appointment Setting
- Medical office administration
- Compassionate caregiver
- EMR software
- HIPAA Compliance
- Inventory and supply management
- Medical Records Management
- Payment Collection
- Customer Service
- Clinical Documentation
- Medical terminology knowledge
- Vital Sign Monitoring
- Data entry, Time Management & Organization skills
- Verbal and written communication
- Multi-line telephone operation
Education Training
- Key West High School Diploma
- FCCPC certificate in childcare as of 12/11/10
- Current student @ Saint Leo University – Health Care Management
Certification
- CMA - Certified Medical Assistant
- BLS Training
Timeline
Certified medical assistant
@ Orlando Health Medical Group - FHVHealth
04.2021 - Current
Cashier - Part Time
@ Dollar General
09.2016 - 01.2017
Front Desk Receptionist
@ FHV-Health
09.2015 - Current
Front Desk Receptionist
@ Cardiac Specialty Institute
06.2014 - 07.2015
Cashier - Part Time
@ CVS
11.2011 - 06.2012
Childcare Teacher
@ Sunbeam Christian School
04.2011 - 05.2014
Childcare Teacher
@ Lighthouse Christian Academy
05.2006 - 04.2011
Cashier / Coffee Shop Worker
@ Baby's Coffee
05.2004 - 04.2006
Box Office Cashier /Concessions Cashier
@ Regal Cinemas
07.2003 - 04.2005
Nursing
Lake Sumter State College
High School Diploma -
Key West High School