Nicole Campbell
Stockbridge,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Always bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Fed Ex Ground
Ellenwood, GA
06.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Call Center Representative
Afni Call Center
Montgomery, AL
02.2020 - 06.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by answering questions and responding to inquiries.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Approved and terminated customer contracts upon request.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Boosted customer service satisfaction ratings through consistent quality control.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Customer Service Representative
Best Care Agency
Staten Island, NY
09.2017 - 02.2021
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Effective liaison between customers and internal departments.
Education
High School Diploma -
Curtis High School
Staten Island, NY 09.2002 - 06.2006
Skills
Customer Serviceundefined
Additional Information
- Willing to relocate to: Atlanta, GA
Timeline
Customer Service Representative
Fed Ex Ground
06.2021 - 07.2022
Call Center Representative
Afni Call Center
02.2020 - 06.2021
Customer Service Representative
Best Care Agency
09.2017 - 02.2021
High School Diploma -
Curtis High School
09.2002 - 06.2006
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