Nicole Cardoso
Somerville,MA
Summary
Focused Receptionist with strong customer service and good multitasking abilities. Motivated to positively impact business operations by effortlessly managing phone calls, sorting mail and filing paperwork. Excellent data entry and appointment scheduling skills.
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Professional medical coordinator with extensive experience in managing office operations and patient interactions. Skilled in administrative tasks and improving office efficiency, consistently supporting team collaboration and adapting to changing needs. Recognized for excellent organizational skills and effective communication abilities.
Overview
8
8
years of professional experience
Work History
Office Coordinator
BOSTON ORTHOPAEDIC & SPINE
02.2024 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Implemented an electronic health record system that streamlined documentation, improving overall efficiency within the office.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Pulled charts and prepared for nurse and doctor assessment.
- Managed appointments, registrations and patient relations in busy paced office.
- Increased office efficiency with effective management of medical records and documentation.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
Receptionist
Youville House Assisted Living
01.2022 - 10.2024
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Directed numerous calls per day to appropriate recipients using a multiline system
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Handled cleaning and organization for the office and related areas, keeping the entryway clean, tidy, and functional
- Treated visitors with a friendly, approachable attitude
- Anticipated guest needs, delivering exceptional customer service to exceed expectations
- Maintained well-organized physical and digital records
- Documented discussions, messages, and actions taken to process inquiries and maintain thorough records
- Resolved patient issues by quickly responding to calls and emergencies
- Minimized infection risk to staff and patients by cleaning and sanitizing rooms, equipment, and tools
- Helped patients ambulate safely with proper mobility assistance
- Processed expense vouchers and managed petty cash
- Helped guests with individual needs, offering information and assistance with issues
Account Executive - Payables and Receivables
Courtyard Nursing Care Center
05.2023 - 02.2024
- Received, recorded, and banked cash, checks, and vouchers
- Revamped inventory management with targeted purchasing strategies
- Kept records current with regular transaction postings
- Met tax obligations through timely filings and payments
- Mapped orders to invoices for payment processing and accountability
- Prepared bank deposits, compiled data, verified receipts, and sent payments to banks
- Recorded, stored, and analyzed information using accounting software
- Checked and audited records for correctness
- Calculated financial amounts for different transactions and investments
- Balanced and reconciled discrepancies in financial records
- Submitted paperwork necessary to maintain legal business operations and comply with regulations
- Helped senior staff make hiring decisions and coordinated interview and onboarding processes
- Delivered exceptional customer service to office guests from first greeting through a wide range of support needs
- Minimized cash on hand and supported recordkeeping accuracy by preparing daily cash deposits with verified values
Receptionist
Courtyard Nursing Care Center
01.2022 - 05.2023
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Handled cleaning and organization for the office and related areas, keeping the entryway clean, tidy, and functional
- Directed numerous calls per day to appropriate recipients using a multiline system
- Scheduled appointments and documented updates in scheduling software
- Helped guests with individual needs, offering information and assistance with issues
- Scheduled and managed meeting spaces for staff
- Routed messages, coordinated appointments, and directed personnel to various departments
- Recorded inquiries, complaints, and comments, as well as action taken
- Treated visitors with a friendly, approachable attitude
Associate
Winter Hill Bakery
11.2016 - 11.2021
- Helped customers navigate the store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Set up and organize merchandise displays to comply with brand standards
- I wiped and sanitized shelves, counters and displays to maintain store and office cleanliness
- Welcomed and professionally engaged guests to meet guest expectations and properly represent the brand image
- Confirmed prices and processed payments to complete sales
- Kept store shelves, racks, and bins presentable with resets
- Maintained customer satisfaction by quickly resolving issues and offering expert assistance
- Replenished supplies by monitoring and sourcing inventory
Education
No Degree - Nursing
Bunker Hill Community College
Boston, MA05-2025
Skills
- Customer Relations
- Data Analysis
- Customer Satisfaction
- Process Improvement
- Calendar Management
- Flexible and Adaptable
- Money Handling
- Teamwork and Collaboration
- Schedule Coordination
- Office Administration
- Customer Service
- Client Relations
- HIPAA Compliance
- Insurance Verification
- Medical Coding
- Healthcare administration
- Medical terminology expertise
Languages
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Office Coordinator
BOSTON ORTHOPAEDIC & SPINE
02.2024 - Current
Account Executive - Payables and Receivables
Courtyard Nursing Care Center
05.2023 - 02.2024
Receptionist
Youville House Assisted Living
01.2022 - 10.2024
Receptionist
Courtyard Nursing Care Center
01.2022 - 05.2023
Associate
Winter Hill Bakery
11.2016 - 11.2021
No Degree - Nursing
Bunker Hill Community College
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