Nicole Carswell

• Managed implementation of personalized care plans to enhance quality of life for individuals with developmental disabilities.
• Crafted and applied individualized support plans aimed at promoting client independence and enhancing overall well-being.
• Facilitated training and mentorship for new staff on best practices in direct support services.
• Facilitated collaboration with interdisciplinary teams to evaluate client needs and refine care strategies.
• Facilitated communication between clients, families, and service providers to foster a supportive environment.
• Monitored progress of individual goals, documenting outcomes and adjusting strategies as necessary.
• Advocated for client rights and needs within the community to promote inclusion and access to resources.
• Supported clients in achieving personal goals with tailored assistance in daily living tasks such as hygiene, meal preparation, and household chores.
• Contributed to team success by consistently demonstrating professionalism, responsibility, adaptability, and initiative in the workplace.
• Enhanced client self-esteem by acknowledging achievements regularly and celebrating milestones as part of the ongoing support process.
• Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
• Developed strong relationships with clients'' families to foster trust, open communication, and continuity of care.
• Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.

• Perform detailed medical record audits to evaluate coding accuracy, documentation completeness, and compliance with healthcare regulations.
• Review clinical documentation to assign and sequence ICD-10-CM diagnosis and procedure codes based on physician documentation.
• Validate final diagnoses and operative procedures to ensure accuracy, completeness, and appropriate coding assignment.
• Abstract relevant clinical information from medical records to identify secondary diagnoses, complications, and comorbid conditions.
• Analyze coded data to identify discrepancies, documentation gaps, and opportunities for improved coding quality.
• Maintain strict adherence to HIPAA Privacy and Security Regulations while handling confidential patient health information.
• Collaborate with healthcare teams to support accurate documentation and coding practices.

• Managed daily medical record processes to uphold compliance with HIPAA standards and protect patient confidentiality.
• Managed medical record support initiatives for ob/gyn department while overseeing interdepartmental requests. Oversaw coordination of medical record requests across multiple internal departments for ob/gyn.
• Ensured precise documentation and tracking of medical records to facilitate interdepartmental transfers.
• Supported patient care and staff operations through courteous customer service and prompt responses to telephone inquiries.
• Managed communication flow by directing calls and requests to relevant departments to streamline workflow processes.
• Facilitated accurate and compliant distribution of medical records to insurance companies to support efficient claims processing.
• Conducted thorough verification of patient identifiers in medical records to prevent documentation errors.
• Managed the processing of sensitive medical documentation to ensure compliance with hospital policies and maintain patient confidentiality.
• Facilitated efficient record distribution processes by leveraging FedEx and USPS for reliable service.

Certified Coding Specialist (CCS)
Accreditation Granted by AHIMA

Additional Training:

• Medical Terminology
• Anatomy and Physiology