Nicole Cassella
Holly Springs,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Manager, Bartender
Brewster's Pub
01.2023 - 11.2024
- Oversee day-time business hours and make sure operations run smoothly
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Resolve customer complaints and issues in a timely and professional manner to ensure a positive guest experience
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty
- Manage transactions accurately and efficiently, handling cash, credit cards, and online payments
Esthetician
Waxing the City
01.2021 - 10.2022
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products
- Assessed condition of clients' skin in order to make recommendations to improve skin quality
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results
Bartender
JD's Tavern
07.2016 - 07.2021
- Provide exceptional customer service by engaging with guests, taking orders, and recommending drink selections
- Served high customer volumes during special events, nights, and weekends
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
Inventory Associate
Sunburst Optics
03.2014 - 12.2015
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database
- Record the accumulation and use of inventory
- Conducted regular inventory counts to ensure accurate stock levels and prevent overstock or stockouts
- Updated inventory records and maintained accurate documentation of incoming and outgoing stock
- Utilized inventory management software to track and monitor stock movements and inventory discrepancies
Education
Associate's - Liberal Arts
Wake Technical Community College
07.2019
Skills
- Attentive service
- Strong communication skills
- Organization
- Precision
- Punctuality
Timeline
Manager, Bartender
Brewster's Pub
01.2023 - 11.2024
Esthetician
Waxing the City
01.2021 - 10.2022
Bartender
JD's Tavern
07.2016 - 07.2021
Inventory Associate
Sunburst Optics
03.2014 - 12.2015
Associate's - Liberal Arts
Wake Technical Community College
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