Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Cawthorne

Lowell,AR

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience

Work History

Account Manager

JB Hunt Transport
12.2021 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Customer Experience Support

JB Hunt Transport
04.2021 - 12.2021
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Reduced response time for customer queries by implementing effective communication strategies.
  • Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
  • Streamlined workflows, consistently meeting or exceeding performance metrics for quality and efficiency.

Education

High School Diploma -

Bentonville High School
Bentonville, AR
08.2018

Skills

  • Customer Service
  • Customer Relationships
  • Strategic Planning
  • Account development
  • Relationship building and management

Timeline

Account Manager

JB Hunt Transport
12.2021 - Current

Customer Experience Support

JB Hunt Transport
04.2021 - 12.2021

High School Diploma -

Bentonville High School

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Nicole Cawthorne