Nicole Ceasar
McLeansville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
17
17
years of professional experience
Work History
Personal Care Administrator
Peace Haven Home Health
07.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provide support for the office staff. Organized office operations.
- Answer calls, scheduling, and filing.
Customer Sales and Service Expert
AT&T Mobility
09.2006 - 06.2023
- Handled calls promptly and with courteous professionalism.
- Provided recommendations for business solutions to fit customer needs.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Maintained business customer's accounts with a focus on retention.
- Provided resolution support for internal customers
- Ensure the product meets quality and performance standards through testing and quality assurance processes.
- Team Lead
Education
Associate of Applied Science - Medical Assisting
Miller-Motte Technical College - Lynchburg
Lynchburg, VA05.2003
Skills
- Supplies Ordering
- Schedule Coordination
- Presentation Creation
- Strong Interpersonal skills
- Strong record-keeping and analytical skills
- Digitally proficient
- Leadership
Accomplishments
Achiever's Club multiple years
Quality Award 2007-2010
Timeline
Personal Care Administrator
Peace Haven Home Health
07.2023 - Current
Customer Sales and Service Expert
AT&T Mobility
09.2006 - 06.2023
Associate of Applied Science - Medical Assisting
Miller-Motte Technical College - Lynchburg
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