Nicole Chavez
Tempe,AZ
Summary
Motivated employee of service with 6 years of F&B and Hospitality experience successfully serving clients in busy, high-end events. Offering in-depth knowledge of exceptional customer service with a proven history of prioritizing responsibilities in various work environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lifestyle Bartender
Marriott
08.2022 - Current
- Crafting and serving a variety of beverages with a focus on quality and presentation adhering to Marriott's beverage standards
- Crafting and serving a variety of beverages with a focus on quality and presentation.
- Managing inventory and ensuring adequate stock of bar supplies.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender and Event Coordinator
Forum Lounge
12.2021 - 09.2022
- 1. Orchestrated seamless execution of diverse events at Forum Lounge, ensuring meticulous planning, coordination, and timely delivery.
- 2. Collaborated with vendors, and implemented innovative solutions, ensuring success of events and leaving lasting impressions on guests.
- 3. Upselling and Revenue Generation: Utilize suggestive selling techniques to upsell premium and specialty beverages, enhancing guest experience and maximizing sales opportunities.
Bartender and Server
T-Bone Steakhouse
06.2018 - 09.2021
- Superior Service: Provide exceptional service to guests by warmly welcoming them, taking orders, and ensuring their dining experience is memorable and enjoyable.
- Menu Knowledge: Possess extensive knowledge of steakhouse menu, including cuts of meat, cooking methods, and accompanying side dishes, allowing for accurate recommendations and effective upselling.
Education
BBA - Business Administration
Grand Canyon University
Phoenix, AZ12.2021
Personal Training Certificate
National Academy of Sports Medicine
Phoenix, AZ03.2023
High School Diploma -
Arizona Lutheran Academy
Laveen, AZ05.2018
Skills
- Time Management
- Motivated Attitude
- Suggestive Upselling
- Problem Solving
- Advanced Communication Skills
- Excellent Customer Service
Certification
- Marriott Character Award, Marriott - November 2023
- Personal Training Certificate, NASM - March 2023
Timeline
Lifestyle Bartender
Marriott
08.2022 - Current
Bartender and Event Coordinator
Forum Lounge
12.2021 - 09.2022
Bartender and Server
T-Bone Steakhouse
06.2018 - 09.2021
BBA - Business Administration
Grand Canyon University
Personal Training Certificate
National Academy of Sports Medicine
High School Diploma -
Arizona Lutheran Academy
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