Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nicole Cornelio

Midland-Odessa,TX

Summary

Dynamic leader with a proven track record at AT&T Mobility, enhancing store performance and customer satisfaction. Excelled in recruitment, training, and leading high-performing teams, driving a 15% revenue increase through strategic marketing and sales leadership. Skilled in budget administration and problem-solving, embodying decisiveness and bilingual communication to achieve outstanding results.

Overview

7
7
years of professional experience

Work History

Retail Store Manager

AT&T Mobility
Midland, TX
04.2022 - Current
  • Developed and maintained store policies and procedures.
  • Monitored store performance metrics, including sales, profitability, and customer service ratings.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management, and customer service.
  • Performed regular audits to ensure compliance with company standards.
  • Recruited, trained, and managed a team of 20+ employees.
  • Established weekly and monthly goals for the sales staff to achieve desired results.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Created marketing plans that increased revenue by 15% within six months.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed daily operations by completing purchasing, inventory control, merchandising, and product distribution tasks.
  • Prevented store losses by using awareness and attention to detail to detect gaps for corrective action.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

Assistant Store Manager

AT&T Mobility
Odessa, TX
11.2020 - 04.2022
  • Sales development, coaching, and growing capabilities in others to create high-performing teams.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Ensuring that my location meets and exceeds all assigned sales goals set by AT&T, and delivers industry-leading performance and results.
  • Leading and overseeing market results for all small businesses, FirstNet, and postpaid growth metrics for West Texas.
  • Creating an atmosphere that delivers an extraordinary customer experience and aligns with AT&T's mission of being the premier integrated provider.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Trained new employees on store policies, procedures and customer service standards.

Retail Sales Consultant

AT&T Mobility
Odessa, TX
10.2017 - 11.2020
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Delivered an extraordinary customer experience while effectively finding ways to grow the business
  • Delivered consistent follow up with customers after merchandise sale by phone or email to answer last-minute questions.
  • Lead our location's Employee Engagement program which allowed me to keep my finger on the pulse of our location
  • We participated in community events and put together activities that inspired employee engagement not just for our store, but for the West Texas area
  • Served as a Subject Matter Expert for multiple wireless vendors and programs
  • This included Apple Masters, HTC, and Samsung programs
  • Participated and led the M.O.D program for six-month
  • Helped coach and assist my peers in order to excel as one

Education

Bachelors - Social Work

The University of Texas of the Permian Basin
Odessa, TX

Associate of Science -

South Plains College
Levelland, TX

Skills

  • Bilingual
  • Account Management
  • Recruitment and hiring
  • Budget administration
  • Accurate money handling
  • Financial oversight
  • Business prospecting
  • Advanced knowledge of Office
  • Decisiveness
  • Training
  • Coaching and mentoring
  • Sales growth
  • Performance monitoring
  • Profit and Loss Management
  • Problem Solving
  • Hiring and training
  • Sales Leadership
  • Decision Making

Accomplishments

  • Achieved top store in North Texas, making it to the AT&T Summit, a recognition given only to 2% of store managers.
  • Successfully moved my first store location from a 'battleship' to a flagship location, a historical accomplishment, marking the first time in the store's history to achieve success at that location. Along with maintaining my currently location as a flagship location.
  • Graduated from the Management Development Program and Women of the West Program, gaining advanced leadership skills and exposure to higher-level management techniques.

Timeline

Retail Store Manager

AT&T Mobility
04.2022 - Current

Assistant Store Manager

AT&T Mobility
11.2020 - 04.2022

Retail Sales Consultant

AT&T Mobility
10.2017 - 11.2020

Bachelors - Social Work

The University of Texas of the Permian Basin

Associate of Science -

South Plains College

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Nicole Cornelio