Rony Bonilla
Cicero,IL
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
17
17
years of professional experience
Work History
Retail Store Manager
Prime Communications-Chicago
09.2015 - 12.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning. In the last six months, ranked #1 in the district, top 5 in the market, and top 100 out of 2000 authorized retail stores.
Service Advisor
Nissan North America, Inc.
03.2010 - 07.2015
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Developed estimates by costing materials, supplies, and labor.
Office Clerk
RREEF Management
08.2006 - 06.2008
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Handled incoming business and client requests for information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Monitored security to help maintain equipment, data and information safety.
Education
Pending - Communication Studies
Loyola University of Chicago
Chicago, IL05.2015
High School Diploma -
Cristo Rey Jesuit HS
Chicago, IL05.2008
Skills
- Bilingual
- Sales Expertise
- Teamwork and Collaboration
- Leadership
- Goal Setting
- Performance Monitoring
Timeline
Retail Store Manager
Prime Communications-Chicago
09.2015 - 12.2023
Service Advisor
Nissan North America, Inc.
03.2010 - 07.2015
Office Clerk
RREEF Management
08.2006 - 06.2008
Pending - Communication Studies
Loyola University of Chicago
High School Diploma -
Cristo Rey Jesuit HS
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