Nicole Craig

Oversee approximately 300 accounts, solution selling, negotiating contracts and assisting with customer issues

• Negotiate contracts by proactively contacting customers and build relationships
• Providing solutions to customer issues
• Consultative sell within account base
• Complete administrative duties associated with accounts

Key Accomplishments

• Consistently maintain over 300% to monthly goal
• Manage over $450,000 monthly revenue for company
• Won Platinum award for consistently achieving goal
  

Managed 20 Pharmaceutical accounts. Drove organic growth through penetrating account base for new opportunities, negotiated pricing for projects, managed day to day needs of clients

• Lead allocated accounts/projects to ensure all accounts/projects deliver excellence in client services
• Work with scientific services lead to ensure that all projects are profitable and project milestones are met
• Lead the financial forecasting, ensuring that forecasts are accurate and provided in a timely fashion to finance department and agency leadership
• Help team members to prioritize their work in order to ensure company objectives are met
• Perform other tasks as delegated by the Account Director/Head of Client Services

Oversee approximately 400 accounts, and provide superb service to customers by utilizing a consultative approach

• Develop and implement strategies to increase profitability and revenue on a consistent basis. Prospect for new accounts and build long term, profitable relationships with an existing account
• Provide insights to clients to help them reach their goals using cooperative problem solving and knowledge of business offerings
• Handled special waste and third party sales
• Negotiate account contracts and complete administrative work associated with accounts
• Maintain strong working knowledge of the Salesforce.com platform

Key Accomplishments:

• Consistently managed a monthly revenue of $500,000 for the company.
• Achieved over 200% of quarterly sales goals
• Won the "Emerald Circle Award" for every quarter of employment and the "Circle of Excellence Award"