Nicole Crespo

• As a Zone Specialist/Leader I had to be energetic, organized, detail oriented, computer savvy, reliable, have great interpersonal skills, and bring a positive attitude daily.
  

My Zone Specialist responsibilities included:

• POG maintenance
• Visual merchandising
• Checking out of date items and product returns
• Scanning and tagging
• Build and maintain displays
• Inventory counts and ordering products
  audits
• Demonstrating knowledge of our clients' products
• Developing strong relationships with store personnel and providing exceptional customer service
• Accurately reporting time worked and completing exit surveys about the work performed
  communicating with store management staff

In addition to the above mentioned duties, my Zone Leader responsibilities included:

• Supervised team of up to 10 merchandising employees and monitored adherence to company standards
• Conducted one on one training sessions on site with team members
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
• Managed quality assurance program including on site evaluations, internal audits and customer surveys

Through excellent communication and interpersonal skills I was able to meet or exceed my Personal Banker sales goals while maintaining excellent customer service standards.

My Personal Banker responsibilities included:

• Developing new client relationships
• Retaining and deepening existing client relationships
• Opening and servicing deposit products for clients
• Handling IRA accounts and distributions
• Selling and closing Home Equity, Automobile, Secured and Unsecured loans
• I was also cross trained as a teller