Microsoft Office Suites
Victoria Richmond
Mobile,United States
Summary
Dedicated and experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Human Resources Specialist
Veterans Benefits Administration
Atlanta, GA
05.2024 - Current
- Facilitating smooth communication and effective HR practices, my role helps to enhance employee satisfaction, compliance, and overall organizational effectiveness, ultimately supporting the mission of the government agency. My duties for over 800 plus employees daily include serving as a bridge between the Human Resources department and various program areas within the Regional Office. My role is to ensure that HR policies and practices align with the needs of different programs while facilitating effective communication and support. Communication and Coordination is one of many daily duties here at the Regional Office, where I serve as one of the primary point of contacts between HR and program areas, facilitating communication and addressing inquiries related to HR policies and procedures. This includes scheduling and organizing regular meetings with program managers to discuss HR needs, challenges, updates, and providing guidance to program staff on HR-related issues to ensure Policy Implementation of HR policies and procedures within various departments, while ensuring that staff understands and adheres to them.
• Employee Relations: Address employee concerns and conflicts within program areas, providing support and resources to resolve issues. Assist with performance management processes, including evaluations and feedback sessions. Training and Development: Identify training and development needs within program areas and coordinate relevant training sessions or workshops. Support initiatives for employee engagement and professional development. Compliance Monitoring: Ensure that HR practices comply with federal, state, and local regulations, as well as organizational policies. Stay updated on changes in labor laws and HR regulations that may impact government operations. Collect feedback from employees and management regarding HR services and programs, using this information to propose improvements. Participate in HR strategy meetings to discuss program effectiveness and recommend enhancements.
• Recruitment Support: Collaborate with program managers to develop job descriptions and recruitment strategies for open positions. Assist in the recruitment process by posting job openings, screening resumes, and coordinating interviews. Onboarding and Orientation: Facilitate the onboarding process for new hires within specific programs, ensuring that they complete necessary paperwork and receive proper orientation. Provide training sessions for new employees regarding HR policies, benefits, and organizational culture. Data Management and Reporting: Maintain HR-related data and records for program areas, ensuring accuracy and compliance with legal requirements. Generate reports on HR metrics, such as employee turnover, recruitment progress, and training needs, to inform departmental decision-making addressing trends in record requests, processing times, and related metrics.
• Telework Coordinator “special programs, my duties for over 800 plus employees includes daily managing, facilitating, and auditing remote work arrangements within the organization. To include responsibilities such as: Create and update telework policies and procedures to ensure compliance and effectiveness. Communication: Serve as a point of contact for employees regarding telework issues, providing guidance and support. Training and Resources: Develop training programs and resources to help employees adapt to remote work tools and technologies. Monitoring and Evaluation: Track the performance and productivity of remote workers, gathering feedback to improve telework practices. Technology Support: Collaborate with IT to ensure employees have the necessary tools and support for remote work, including software, hardware, and cybersecurity measures. Team Building: Facilitate virtual team-building activities to maintain morale and collaboration among remote employees. Conflict Resolution: Address any issues or conflicts that arise related to telework arrangements. Compliance and Reporting: Ensure that telework practices comply with labor laws and organizational policies and prepare reports for management.
Veteran Sensitive Records Coordinator “special programs”, my duties for over 800 plus employees includes daily Record Management: Overseeing the organization, storage, and preservation of veterans' records, including service records, medical records, and benefits documentation. Data Entry and Maintenance: Input and update information in databases and electronic health record systems, ensuring accuracy and compliance with relevant.
Loan Specialist
Veterans Benefits Administration
05.2022 - 10.2024
- Independently manage daily assigned work basket of 50-100 actions in a timely manner. Consistently and conscientiously exercise sound, equitable judgment in applying laws, regulations, policies and procedures to ensure that accurate information is disseminated, and that decisions and recommendations are accurate when processing task such as: Non- Routine Incentive, Adequacy of Servicing, Acquisition Review, Review Equity, Review Suspicious Loan Modification, Review Early Payment Default, Pre-Foreclosure Review, Review Pre-Approval , Review Post-Audit, Claims: Non-Routine Claim, Review Appealed Paid Claim, Review Supplemental Claim.
- Performs decisions and recommendations based on supported documentation in the VALERI system, following guidance per the VALERI Technician User Guide, M26-3, M26-4, and Circulars. Use of Microsoft Word is used to prepare letters, memos, reports, etc. Use of Microsoft Excel to conduct analysis/ oversight of lenders. Utilizing computer software/technology such as: WebLGY, VBMS, VALERI, SHARE 10, COGNO, Microsoft Teams, Microsoft Office Suites.
- Performs in-office service functions to include mail outs and distribution. Maintains a positive and helpful attitude while communicating and responding to internal and external customers- servicers borrowers.
Prepares and responds to congressional inquiries in a timely, courteous, and professional manner in accordance with Loan Guaranty Service policies and procedures via telephone, email, and letter correspondences. - Advises veteran borrowers on entitlement benefits in reference to the home loan program, defaults, foreclosure avoidance, inputs data necessary to generate notification letters to veteran borrowers.
Identifies problems and provides appropriate solutions and/or correct information to assist in the mitigation processes to help borrowers avoid foreclosure. - Contributes by supporting co-workers with technical expertise and open communication.
Assist with training and mentoring of newly hired loan specialist. - Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Loan Specialist
Brillient Corporation (Contractor -SBA)
MOBILE (Remote) , AL
02.2021 - 05.2022
- Independently manage assigned portfolio of commercial loans with funding up to 2M fulfilling request for (i.e., subordinations, assumptions, change of ownership, business closures, UCC filings), working with borrower, lender, and title companies to obtain necessary documentation for approval process of actions.
- Review Analyze borrower documents to determine approval (i.e., credit, mortgage, tax, assets, P&L Statements, debt documents). Research and verify account information and resolve problems for borrowers as needed via telephone, emails in reference to loan status, deferments, increase requests, payments, loan modifications.
- Prepare summary recommendation to legal department for final review of actions.
- Fulfill routine transaction request from lender, borrower, title companies such as payoff statements, history reports, and verification of mortgage request.
- Highly skilled in oral and written communication to extract needed information and to ensure effective responses to SBA borrowers or stakeholders.
- Assist applicants with navigation of Disaster Loan Application, PPP Loan Information, and EIDL Loan submission, documentation, verification information via email, telephone. Utilizing computer software/technology such as Rapid, LIRA, Capital Access Financial System (CAFS), SL Track, Excel, Microsoft Word, Microsoft Teams.
- Successfully closed average of 16 327-actions per month.
- Explain very technical financial information to applicants in easy to understand language.
- Handle customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
Customer Loan Representative
Small Business Administration, SBA
Atlanta (Remote) , GA
02.2018 - 05.2022
- Analyzed borrower documents and provide disbursement recommendations up to $25,000 during loan closing.
- Review, analyze, scan files into applicant portals such as tax documents, profit and loss statements, 4506 T, and any other supporting documents depending on application type.
- Perform data entry of appropriate data elements from applications into application portal. Input data for residential/business disaster loan applications applying financial and credit analysis techniques.
- Communicate with high number of loan applicants seeking funds for disaster-damaged property and real estate resulting from physical disaster. Interview high number of applicants, typically in stressful circumstances. Balanced sensitivity to human suffering with requirements of laws and regulations, while also providing applicants with service of going from applicant to borrower through closing process, by performing formal review and inspection of all final loan documentation upon loan approval to ensure accuracy, completeness, and understanding for applicant before final signature during closing.
- Operating Microsoft office programs such as Word, Outlook, Internet Explorer for SBA’s Disaster Loan Program, DCMS 2.0, Rapid. Responsible for incoming loan applications and acquiring facts of loss from all disaster applicants while showing empathy and care.
- As Team Lead- Supervised workflow at disaster recovery center. Coaching and resolving issues and serving as link between subordinates and upper management.
Applicant Services Program Specialist
Federal Emergency Management Agency, FEMA
01.2017 - 02.2018
- Facilitate delivery of all aspects of FEMA Individual Assurance Programs to include applying policy and procedure to research applicant cases that are referred to Applicant Assistance via face to face, email, and or telephone conversations.
- Communicate with applicants throughout all phases of disaster recovery process to provide advice, guidance, and technical assistance on laws, policies, and regulations as they relate to individual assistance program.
- Manage applicant case files to provide other needs assistance through recovery process; to include contact via telephone and or email as it relates to housing, clothing, disability, advice, guidance, and about their case status and confirming that they understand assistance process and current status of their case ensuring that individual and families affected by disaster have access to full range of FEMA programs and resources in timely manner.
- Increased customer satisfaction by resolving application/ funding issues by provide applicants with appropriate referrals to other Federal, State, and local agencies, voluntary organizations, and faith-based organizations.
- Resolved problems, improved operations and provided exceptional service.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ 01.2009 - 12.2011
BBA - Business Administration
Faulkner University
Montgomery, AL 01.2002 - 12.2005
Skills
Commercial and credit loans
Explanation of loans
Effective communication
Telephone and email etiquette
Loan evaluations
Relationship building and management
Financial services
Loans
Banking
Proficient in 10-key
Customer assistance
Software
Google Docs
Certification
Licensed Insurance Adjuster
Timeline
Human Resources Specialist
Veterans Benefits Administration
05.2024 - Current
Loan Specialist
Veterans Benefits Administration
05.2022 - 10.2024
Loan Specialist
Brillient Corporation (Contractor -SBA)
02.2021 - 05.2022
Customer Loan Representative
Small Business Administration, SBA
02.2018 - 05.2022
Licensed Insurance Adjuster
01-2018
Applicant Services Program Specialist
Federal Emergency Management Agency, FEMA
01.2017 - 02.2018
MBA - Business Administration
University of Phoenix
01.2009 - 12.2011
BBA - Business Administration
Faulkner University
01.2002 - 12.2005