Nicole Cruz
BAKERSFIELD
Summary
Detail oriented and dependable administrative professional with experience supporting daily operations, maintaining accurate records, and providing front-facing service in fast-paced environments. Skilled in data entry, scheduling, financial transaction handling, and confidential information management. Known for clear communication, strong organization, and the ability to adapt to changing priorities while maintaining accuracy and professionalism.
Overview
4
4
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
Palmdale, California
10.2021 - 08.2022
- Managed multiple tasks simultaneously while maintaining attention to detail and meeting time-sensitive deadlines
- Provided professional front-facing support in a high-volume environment, assisting diverse individuals with requests, questions, and concerns
- Communicated clearly and professionally with staff and the public, both in person and over the phone
- Supported daily operations by organizing materials, coordinating workflow, and prioritizing tasks efficiently
- Entered and verified data using point-of-sale and record management systems with strong attention to accuracy
- Balanced cash drawers and completed end-of-shift reports, ensuring alignment with financial records
- Followed established procedures and policies to ensure compliance and accuracy in financial handling
Retail Sales Associate /Professional Pet Stylist
PetSmart
Lancaster, CA
09.2018 - 06.2022
- Provided front-facing support in a high volume retail environment, assisting customers with inquiries, scheduling, and service coordination
- Maintained accurate records for appointments, services, and customer information using computerized systems
- Answered phone calls and communicated information clearly and professionally to the public
- Managed daily workflow by prioritizing tasks, coordinating schedules, and supporting team operations
- Assisted with inventory tracking, documentation, and organization of stock and supplies
- Resolved customer concerns professionally while following company policies and procedures
- Accurately processed financial transactions, including payments, refunds, and service charges
Program Activities Coordinator
Thousand Pines Christian Camp
Crestline, CA
06.2021 - 02.2022
- Coordinated daily programs and schedules, ensuring accurate dissemination of information to staff and participants
- Served as the primary point of contact for leaders and students, providing clear communication and operational support
- Collected, verified, and relayed daily activity information in a timely and organized manner
- Adapted to frequent schedule changes while maintaining consistency and operational flow
- Conducted nightly supervision checks and ensured compliance with safety and organizational policies
- Took initiative in planning and organizing activities, contributing to continuous improvement of programs
- Maintained accurate records related to attendance, activities, and supervision responsibilities
Education
No Degree - Liberal Arts and Sciences
Antelope Valley College
Lancaster, CASome college (No degree) - Nursing
Biola University
La Mirada, CAHigh School - undefined
Quartz Hill High School
Lancaster, CA01.2018
Skills
- Data Entry and Record Management
- Cash handling and Financial Accuracy
- Professional Communication
- Policy and Procedure Compliance
- Problem Identification and Resolution
- Organization and Multitasking
- Relationship Building
- Problem Solving and Complaint Resolution
- Friendly, Positive Attitude
Timeline
Server
BJ's Restaurant & Brewhouse
10.2021 - 08.2022
Program Activities Coordinator
Thousand Pines Christian Camp
06.2021 - 02.2022
Retail Sales Associate /Professional Pet Stylist
PetSmart
09.2018 - 06.2022
High School - undefined
Quartz Hill High School
No Degree - Liberal Arts and Sciences
Antelope Valley College
Some college (No degree) - Nursing
Biola University