Nicole Cullen
Daytona Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
Ormond Beach, FL
02.2017 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Bar Tender
Chilis's Bar And Grill
Daytona Beach, FL
08.2014 - 02.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Preschool Teacher
Care Bear Cottage
Ormond Beach, FL
09.2012 - 07.2018
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Addressed behavioral and learning issues with parents and daycare management.
- Assisted and supervised a number of children through entire school day.
Utility Billing Specialist
City Of Bunnell
Bunnell, FL
01.2007 - 01.2012
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
Education
No Degree - Business
Daytona State College
Daytona Beach, FLNo Degree - Business
Bryant And Stratton
SyracuseHigh School Diploma -
Lafayette Jr Sr High
Lafayette NY06.2005
Skills
- Customer Service and Rapport
- Cleaning and Sanitizing
- Transactions and Cash Handling
- Upselling and Cross Selling
- High Energy and Stamina
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Hospitality and Guest Service
- Multitasking and Prioritization
Timeline
Server
Cracker Barrell Old Country Store
02.2017 - Current
Bar Tender
Chilis's Bar And Grill
08.2014 - 02.2021
Preschool Teacher
Care Bear Cottage
09.2012 - 07.2018
Utility Billing Specialist
City Of Bunnell
01.2007 - 01.2012
No Degree - Business
Daytona State College
No Degree - Business
Bryant And Stratton
High School Diploma -
Lafayette Jr Sr High