NICOLE CZMIEL
Schaumburg,IL
Summary
Dynamic results-oriented professional adept at managing complex projects while excelling in relationship building, cross-functional team communication and organizational abilities to optimize performance, ensuring exceptional customer experiences and timely project completions.
Overview
21
21
years of professional experience
Work History
Branch Operations Coordinator
Freedom Forever IL LLC
Schaumburg, IL
06.2020 - Current
- Managed and tracked 100+ project deliverables with strict financial milestone deadlines, ensuring customers and sales were fully informed of project statuses.
- Collaborated with managers and internal/external teams to prepare and update project progression schedules (permit routing, inspections, utility shutdowns, installation dates, etc).
- Updated and managed Portal, a web-based task system, to maintain accurate databases and ensure project notes were current and relevant.
- Comply with strict jurisdiction requirements to obtain proper approvals and follow-up on status of projects to ensure installs are approved in a timely manner.
- Liaised between management and colleagues, providing frontline support to branch employees and resolving workplace issues efficiently.
- Coordinated end-to-end employee onboarding, including orientation, documentation, and system access.
- Authorized and managed phone payments for the manager's credit card to facilitate financial transactions.
Field Programs Coordinator
Claire's Stores, Inc.
Hoffman Estates, IL
10.2015 - 06.2020
- Collaborated with managers on strategic sales and promotions for partnership with Toys R Us; contributed to product marketing, visual merchandising, and tracking through Excel spreadsheets.
- Established new accounts throughout U.S., Canada, and Puerto Rico for onboarding VPs, RMs, and DMs, including conference calling, car, travel, and credit card accounts.
- Acted as communication liaison and resource to enhance field performance, facilitating delivery of products and services that lead to exceptional customer experiences.
- Compiled and analyzed reports and audits to assist VPs, RMs, and DMs in expense control, process improvement, and time management.
Entertainment Writer / Blogger
EDM Chicago
Chicago, IL
01.2015 - 01.2017
- Composed and published articles for fast-growing website, showcasing emerging artists and electronic dance music releases.
- Engaged thousands of readers with curated content on upcoming and existing artists, tracks, and events through social media platforms.
- Researched, compiled and wrote materials based on interviews, reviews and a variety of online sources.
- Collaborated with promotional teams to enhance visibility of artists, festivals, concerts, and events.
Executive Administrative Assistant
RealSupport, Inc.
Schaumburg, IL
05.2013 - 10.2015
- Directly supported the company President and VP by organizing, prioritizing and coordinating calendars, meetings, schedules, travel arrangements, special events, marketing projects and social media.
- Managed clients' credit card expenditures, bank accounts, and passwords assigned to online accounts; created invoices and processed billing for over 100 clients using QuickBooks.
- Responded to account executives' needs, ensuring timely and accurate fulfillment of marketing, transaction management, and supportive services for clients.
- Managed company's social media accounts to promote business and foster relationships with clients, enhancing brand visibility and engagement.
- Researched new business opportunities, technology upgrades, and marketing strategies using social media to assist in strategic decision-making.
Executive Admin Assistant / HR Coordinator
RAPCO Asphalt Company
Franklin Park, IL
03.2012 - 05.2013
- Promoted professional services at golf outings and networking events, enhancing brand visibility and client engagement.
- Ensured compliance with company policies and employee handbook guidelines while managing confidential employee information and preparing accurate weekly payroll for 35-40 employees.
- Coordinated logistics for company President and field sales, including job board organization, direct mail management, meeting scheduling, travel arrangements, and supply orders, while maintaining confidentiality of records.
Information Services
Schaumburg Township Library
Schaumburg, IL
01.2005 - 05.2013
- Responded to internal and external customer inquiries and established excellent relationships with people from diverse backgrounds.
Hair Stylist
JCPenney Salon
Schaumburg, IL
10.2007 - 12.2008
- Delivered quality hair care services, building strong relationships with clients that generated repeat and referral business; promoted value-added products and services.
Education
Cosmetology License - Bloomingdale, IL
Pivot Point International Academy
Bloomingdale, IL01-2007
High School Diploma - Schaumburg, IL
Schaumburg High School
Schaumburg, IL01-2006
Skills
- Relationship building: Build solid team relations to improve quality, efficiency and productivity
- Team collaboration: Work with colleagues and managers to implement project completion strategies
- Strategic marketing: Provide consultation and execute social media strategies
- Event coordination: Plan and coordinate business meetings, trainings, events and provisions
- Key solution provider: Identify, investigate and resolve account-specific issues or discrepancies
Additional Skills
Microsoft Office products/Teams, Google Docs, Gmail, QuickBooks, WordPress, CRM databases, web-based task systems.
Timeline
Branch Operations Coordinator
Freedom Forever IL LLC
06.2020 - Current
Field Programs Coordinator
Claire's Stores, Inc.
10.2015 - 06.2020
Entertainment Writer / Blogger
EDM Chicago
01.2015 - 01.2017
Executive Administrative Assistant
RealSupport, Inc.
05.2013 - 10.2015
Executive Admin Assistant / HR Coordinator
RAPCO Asphalt Company
03.2012 - 05.2013
Hair Stylist
JCPenney Salon
10.2007 - 12.2008
Information Services
Schaumburg Township Library
01.2005 - 05.2013
Cosmetology License - Bloomingdale, IL
Pivot Point International Academy
High School Diploma - Schaumburg, IL
Schaumburg High School