Nicole Dahrouj
Sturbridge,MA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Team Lead Retail Merchandiser
SAS Retail Services Inc.
Sturbridge, Massachusetts
11.2021 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing. Verified products appeared at correct locations in proper quantities.
- Managed Team
Office Manager
Naylor's Kitchen And Bath Interiors, Inc.
Sturbridge, Massachusetts
11.1999 - 06.2019
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Evaluated employee records and productivity to complete employee evaluations.
- Answered phone calls, made appointments and informed customers
Store Manager
Motherhood Maternity
Auburn, MA
03.1994 - 05.1999
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Managed over 75 calls daily
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Education
No Degree - Business Management
Quinsigamond Community College
Worcester, MA05.1992
High School Diploma -
Tantasqua Regional Sr High School
Fiskdale, MA06.1990
Skills
- Customer Needs Identification
- Complex Problem Solving
- Executing Plan-o-grams
- Very strong team player
- Product Demonstration
- Staff Training
Timeline
Team Lead Retail Merchandiser
SAS Retail Services Inc.
11.2021 - Current
Office Manager
Naylor's Kitchen And Bath Interiors, Inc.
11.1999 - 06.2019
Store Manager
Motherhood Maternity
03.1994 - 05.1999
No Degree - Business Management
Quinsigamond Community College
High School Diploma -
Tantasqua Regional Sr High School